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Report: #1308632

Complaint Review: GMC Group, LLC - Cincinnati Ohio

  • Submitted:
  • Updated:
  • Reported By: joan — Cincinnati Ohio USA
  • Author Not Confirmed What's this?
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  • GMC Group, LLC 7174-719 Elliott Ave Cincinnati, Ohio USA

GMC Group, LLC I turned in my router to the Time Warner 3268 Highland Ave., Cincinnati location and was told that it was not necessary for me to do anything else.  Cincinnati Ohio

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They continued billing me. While I was out of the country I emailed them that my account was closed. They said that they had to speak to someone personally on the phone before closing the account knowing that I was out of the country. When I got back to the US and called they said I could not accept my cancelation during the three month "dunning cycle" but I could call afterwards. The day the three month cycle ended, they turned the account over to a collection agency. I not only did not have their service or their equipment, but I was no longer at the service address.

I turned in my Time Warner equipment in October. When I dropped off the equipment I was told that was all that I had to do. Two months later I was still being billed. When I complained by email to Bethany Goggins, she said she had to speak to someone on the phone in person. I explained that I was in Israel. There is no way I was going to pay long distance rates to hang on the telephone with them and be bounced from party to party to tell them that I had turned in my equipment and that I had moved. They already knew that.

When I got back to the US I called time Warner. They said that I could not cancel at that time because they had to go through a three month of warnings. Then they turned my company over to a collection agency who now calls my phone night and day.

They are aware that I was not using their services because:

1. the equipment was turned in

2. They knew I had switched to Cincinnai Bell

3. They knew I had moved from that address

 

 

This report was posted on Ripoff Report on 05/31/2016 08:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gmc-group-llc/cincinnati-ohio/gmc-group-llc-i-turned-in-my-router-to-the-time-warner-3268-highland-ave-cincinnati-lo-1308632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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