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Report: #1096952

Complaint Review: Go Daddy - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: gcorpuz1663 — Northglenn Colorado
  • Author Not Confirmed What's this?
  • Why?
  • Go Daddy Select State/Province USA

Go Daddy Auto Renewal Scam Northglenn Colorado

*UPDATE Employee: Regarding Your Experience

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 I signed on with Go Daddy a year ago. Paid for web hosting, web email account and website. I paid for a full  year at the time I signed up. My new business did not go as I had hoped it would and I did not pursue it any further. A year later I went into my checking account and noticed several charges from Go Daddy. They renewed my subscription for all these products. I contacted them by email and stated that I never ordered any of these services and I wanted the charges reversed. They responded with well you will need to go in and cancel the service first and then they would issue me an "in house" credit. I said no I wanted them to cancel the account and issue me a refund. They finally responded with I needed to go in and cancel and they would issue me a refund in 5-7 business days.  What a scam this is. I went into my account to cancel it and it was so difficult after 20 minutes of trying to locate how to cancel the account I left and went to work. Came home tonight and finally figured out how to cancel the account. It is not an easy task.  I think they make it difficult so you will give up and say just keep the money. I requested my money back so who knows where this will go.

I filed a complaint with my bank and am disputing the charges. I will update as soon as I know anything.

 

 

This report was posted on Ripoff Report on 11/04/2013 07:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/go-daddy/select-stateprovince/go-daddy-auto-renewal-scam-northglenn-colorado-1096952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Regarding Your Experience

AUTHOR: GoDaddy.com - ()

POSTED: Saturday, November 23, 2013

Dear gcorpuz1663,


Thank you for sharing your candid feedback, GoDaddy sincerely values your business.

Account management is a customer responsibility and we do our best to make both account setup and cancellation an easy process. GoDaddy acts in good faith to follow the instructions of our customer's renewal preferences and send email notification of renewals in advance of billing occurring.


If you would like to connect with us directly please email ReportReview@GoDaddy.com with the subject line of Report: #1096952.

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