• Report: #940345

Complaint Review: goanimate.com

  • Submitted: Wed, September 12, 2012
  • Updated: Wed, September 12, 2012

  • Reported By: english.a — hayward California United States of America
Internet United States of America

goanimate.com I cancelled my goplus account and was still charged for it. I contacted them and went around and around for 3 weeks and still didn't get a refund. We went around and around in e-mails but they refuse Internet

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    I simply cancelled my goplus account after the free period, but I was still charged for it. I went around and around in e-mails, they kept telling me to go through one e-mail then another and another. This went on for 3 weeks. I still after all that have not recieved my refund. It's only 12 dollars and its a simple request. BEWARE this company has TERRIBLE customer service. They DO NOT have a phone number listed only e-mail. I spoke around and around with both Amber and Felix. It's rediculous that I can't get a simple refund.

This report was posted on Ripoff Report on 09/12/2012 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/goanimatecom/internet/goanimatecom-I-cancelled-my-goplus-account-and-was-still-charged-for-it-I-contacted-the-940345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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