• Report: #945864

Complaint Review: godaddy.com

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  • Submitted: Mon, September 24, 2012
  • Updated: Mon, September 24, 2012

  • Reported By: Highly Valued Customer — greensboro North Carolina United States of America
godaddy.com
14445 North Hayden Blvd, Scottsdale AZ Internet United States of America

godaddy.com go daddy, llc Employee promised refund with domain dilemma and Go Daddy would not honor what employee promised to customer, Internet

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I spoke with a Billing representative named Moncef at Go Daddy about this matter and Moncef informed me that I would have to make an additional purchase for this domain product to remove it from the suspended status. He clearly stated that upon the credit card dispute being removed that I would receive a refund for the duplicate domain purchase plus a refund of the $50 admin fee charged by Go Daddy. Now that the credit card dispute has been removed by the bank, Go Daddy is now saying they will not refund the $50 admin fee. I spoke with several billing reps including a supervisor. They asked that I contact the CEO Team for a resolution. Therefore, I contact the CEO Team at ceoteam@godaddy.com and explained the information and the situation and they were not willing to provide the refund that their rep had already promised during this domain dilemma. It started back in April and I have had to literally call them every single month to ask about the status of the $50 refund.Please contact Go Daddy at ceoteam@godaddy.com if you want someone aside from the billing department or customer service department to address you concerns or questions.

This report was posted on Ripoff Report on 09/24/2012 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/godaddycom/internet/godaddycom-go-daddy-llc-Employee-promised-refund-with-domain-dilemma-and-Go-Daddy-would-945864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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