Goel Tala Diamonds, Universal Diamond Exchange Sold an engagement ring with cracked diamond and bent prongs! Also had gold plating missing & poor polishing! Los Angeles California

 First off, I will agree with Mr. Tala in the event that he did get this ring shipped out in less than a week from me placing the order. But, when you cut corners and perform poor work, anything can be rushed through...kinda like the quality of this product. Reading Mr. Tala's rebuttal, I would like to touch on all the points he highlighted. Im not sure if he has a case of amnesia to the point where he cannot remember things, but I simply would like to set the record straight in the way the events transpired. Mr. Tala claims that the first time I sent the ring back, "We received the ring and examined it thoroughly for any blemishes or spots. We did not find any issues." I would like to stop right there and say, Why would I go thru the motions and send a ring back if nothing was wrong with it? That makes no sense. In actuality, I've got pictures to show the spots on the band. Maybe Mr. Tala really didnt see the spots and maybe thats the entire problem. He claims to not see anything wrong with the ring. Maybe he's losing his eyesight or simply doesnt care about the quality of his products? Now, Mr. Tala claims that he sent me the ring back and "I claimed that the ring was fine and he would just have it checked for a peace of mind." Once again, not the case here. The spots on the band were indeed gone, however, now there was a spot on the center prong that looked like the gold coating was completely gone! I called Mr. Tala and he stated that I could take it to a local jeweler and have them re-coat it. He was the one who told me to take it to a jeweler. He stated he would re-imburse me whatever the charge was as long as it wasnt over $35. He said if it was over $35, to send it back and he would do re-plate it. Now, this was all on the same day, not "a couple days later" like Mr. Tala claims. I went to Jared, Marks and Morgan and a 2 generation local jeweler here in Concord. They stated all of the things that were wrong that I listed in my original post. I would like to add to that this jeweler is not "struggling to keep its doors open" like Mr. Tala claims all retails stores do. Thats funny b/c theres about 50 retails jewelry stores in the city I live in. I wasnt aware that they were all "closing the doors". So, I immediately called Mr. Tala after leaving the jewelery store. I didnt wait "a couple of days", etc. Mr. Tala continues to make claims that "this ring is handmade" and so on. So, is that his way of saying that "I can make defective merchandise and sell it to people who are unsuspecting?" Hand made, machine made or however its made, I dont see where bent & cut off prongs, stones falling out and the coating missing makes it an excuse? Bottom line is Mr. Tala sells awful handmade jewelry and unfortunately it shows. Mr. Tala goes on to share how much this ring would cost in stores, and what certifications it has along with how the jeweler I had went to was making false accusations. You could physically look at the ring and all the imperfections before even taking it to a jeweler. Had there of been no imperfections, I would have never of went to the jewelry store in the first place. Had he of made a good quality ring the first time around, we would not be where we are now. I shouldnt have to send a ring back 2 and 3 times because the quality and craftsmanship are hideous. I dont know anyone who has had to send they're engagement ring back twice b/c it had blemishes. I do find it funny how Mr. Tala claims that he did not see any blemishes, etc when sending the ring back. BUT, on the phone after getting the ring back the second time, Mr. Tala claims he has personally not even seen the ring, nor did he make it?!? So hang on a second, I thought you "handmake" every ring? But then he says, he didnt make that one, but he'll personally make me a replacement one? So how do you know that there were not any blemishes if you havent even layed eyes on it? Mr. Tala is getting caught in more and more lies the more he talks. I understand the owner is not going to openly admitt to his merchandise being defective b/c that will take business away from him. And to be honest, it should not of had to go this far. I thought that considering the fact that I had already returned the ring once and it was still not right, I was going to choose to take my business elsewhere. Thats ultimately all I wanted and based on his website quote, "If you are not 100% satisfied with your purchase, you may return it to our offices within 14 days of the shipment date for a full refund or exchange." Now, obviously, I contacted him well within 14 days both times I received the ring. So here's a guy not even honoring his own return policy?!? Now unless I'm reading it wrong, that means if I'm not happy for whatever reason, I should be allowed to return it regardless for a refund. Well, apparently, thats just something to make potential customers feel all warm and fuzzy since he doesnt follow that pledge. And lastly, for those who are not fully convinced on how Mr. Tala acts and conducts his business, he contacted me by email 3 days ago. This was his message that was blocked and sent to junk mail: "Sean, you were denied both original disputes and then you opened disputes again. Now the credit card company want to have a mediation. The fact is that I do not have the time for you. You are a waste of my time and a sad human being. I made less than $200 hundred dollars on your ring and I had to deal with all your non sense. If you do not return my ring I will contact the Bank and send them this email of your refusal to return the ring. You deserve nothing more than to over pay for the same Quality ring or less. All the liable comments and accusations you made will be brought back upon you when your girlfriend finds out what kind of person she is dealing with and leaves you. Do not email me any more of your non-sense. You disputed the transaction and now I am authorizing you to send back the ring for credit on your card. If I do not receive my ring back by Tuesday I will notify the bank that you are a thief as well." I'm not stooping to Mr. Tala's level to communicate with him. Once again, more lies to look innocent...As far as the bank, they never "denied both my original disputes". Actually, I only opened 1 with Bank of America and 1 with Wachovia. They were actually about to close them out b/c Mr. Tala hadnt responded to the claim. He was alotted a certain amount of time and he only had a few days left before he replied. I have all documentation in hand and all of that has been faxed to the bank. I have spoken with both banks on numerous occaisions and have sent the merchandise back to him as requested by the banks. It was Mr. Tala who refused the merchandise which was sent 3-day Priority Mail(at my expense) back to him on April 2, 2014. Which, I cant say that I blame him, I wouldnt want his merchandise either! And Mr. Tala, my fiance is aware of you and your merchandise. She is aware of everything and all your accusations. She along with the rest of the family and anyone/everyone else I know is aware of your business. So once again, I conclude that Mr. Tala is not honoring his policies that he does on his website and it truly speaks volumes on what kind of character he really is. You can tell by the way he talks to people and the comments he has made towards me, he is definitely not professional, nor does he act like the owner of a business. Instead he acts like a child, make false accusations, does not stand behind his products and would instead make lies to cover his trails. I hope that potential customers are aware of the problems they may encounter if they choose to do business with this individual. If you do chance it, I wish you the best of luck.

 I am Goel Tala the owner  of Universal Diamond Exchange. I sold Mr. Sean Austin an EGL Certified Diamond ring on February 26, 2014. We custom make every ring for each clients Individual finger size and order the center Diamond directly from Sources in Israel and Belgium to save our clients thousands of dollars. We made Mr. Austin a ring and shipped it to him less than a week after he placed an order. We received a call from Mr. Austin after he received his ring with a complaint that the ring had spots on the band. We send Mr. Austin a shipping label and asked him to send the ring back to us for re-polishing. We received the ring and examined it thoroughly for any blemishes or spots. We did not find any issues. For Quality control we re-polished the ring and checked all the stones. We called Mr. Austin and asked him if there were any other issue's with the ring. Mr. Austin said there was NOT, so we sent the ring back to him. After Mr. Austin received the ring for the second time he claimed that the ring was fine and he would just have it checked for a peace of mind. After a few days we received another telephone call from Mr. Austin with a whole new list of accusations and issue's with the ring. Mr. Austin was told by a competition jeweler that the ring was not set properly and MIGHT have issue's with side stones falling out. We explained to Mr. Austin that this ring was handmade and if he should have any problem we would replace the side stones free of charge for two years. We also offered Mr. Austin a replacement ring free of charge to ease his mind. Mr. Austin refused both of our proposals and demanded his money back. Regardless of where you purchase your Engagement ring from there is always a chance that a side stone will fall out. The important thing is that the company you buy from will take care of you when there is an issue. We always go above and beyond to accommodate all our clients.

 Mr. Austin purchased an 18K White gold Diamond Engagement ring with 1.80cts of Princess cut Diamonds for $2,175. The center Diamond was certified by EGL and graded a D-SI1. Most jewelry stores charge over $6,000 for this ring. As a result of not being able to compete with our prices or not wanting to, the jewelry store Mr. Austin went to gave a bias appraisal of this ring. There after Mr. Austin decided to unfairly accuse us of selling him a ring with not properly set Diamonds and writing this liable review. We have been in business for over 25 years and 99.9% of our clients are all satisfied with their purchase. Retail jewelry stores are struggling to keep their doors open and must charge much more than on-line sellers due to their high rent and other expenses. Their only recourse is to talk badly about other jewelers work and product. We have taken the liberty of placing pictures of the ring purchased by Mr. Austin. We are confident that any potential clients will judge us on our thousands of good reviews and not by this one bad one.

         Respectfully

            Goel Tala