• Report: #908321

Complaint Review: Goettl Good Guys – Kenneth D. Goodrich TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Goettl Good Guys Air Conditioning, Phoenix HVAC services company exceptional air conditioning, heating services in the Phoenix metropolitan area. A household name in Arizona HVAC Industry, Goettl Good Guys Air Conditioning always puts customers first, offering only highest quality AC, heating equipment & providing full range of maintenance, repair, & replacement services.

  • Submitted: Sun, July 08, 2012
  • Updated: Mon, May 11, 2015

  • Reported By: ED Magedson - Founder Ripoff Report — Tempe Arizona
Goettl Good Guys – Kenneth D. Goodrich TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Goettl Good Guys Air Conditioning, Phoenix HVAC services company exceptional air conditioning, heating services in the Phoenix metropolitan area. A household name in Arizona HVAC Industry, Goettl Good Guys Air Conditioning always puts customers first, offering only highest quality AC, heating equipment & providing full range of maintenance, repair, & replacement services.
1845 West 1st Street Tempe, Arizona United States of America

Kenneth Goodrich - Goettl Good Guys Verified Safe TRUSTED BUSINESS REVIEW:Kenneth D. Goodrich Makes Positive Impact. Ken Goodrich acquires challenged businesses, saves jobs, inspires excellence, creates champion employees, builds goodwill in communities Goodrich serves as well as HVAC & Plumbing industries.  Ken Goodrich dedicated to making things better for over 40 years since his father began training him at 10 years old.  Goodrich motto: There's no greater satisfaction in life than helping someone, whether to make their home comfortable again, teach somebody or inspire someone to create a better way of life, creating jobs.

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Ripoff Report REVIEW / Kenneth D. Goodrich Commitment to Customer Satisfaction

Kenneth D. Goodrich joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers. [continued below]....

.....' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

The information provided in this report below is based on comments made by Kenneth Goodrich, and Dan Burke during an onsite inspection held by a third party verification company with no biases toward Goettl Good Guys Air Conditioning.

Goettl Good Guys Air Conditioning is a air conditioning service and replacement company, "we maintain customers air conditioning systems, repair them when they break, and we also replace them when necessary. I personally, Ken Goodrich, am in the business of buying and turning around distressed companies of which Goettl Air Conditioning at one time was." Mr. Goodrich went on to explain their business model and vision, "typically our model is we go in, and we upgrade the customer experience. We assemble a management team that has the same vision and the goals of the company, and we go to market and turn the company around. Our main focus is to keep the integrity of the legacy of the brands, I try to buy established well- known branded companies and restore them back to their standing in the community. The vision for Goettl Good Guys is to be the most admired brand of HVAC, or air conditioning and heating, in the Phoenix and Tucson marketplaces.”



Their client base is mainly developed through the companies excellent legacy, "Goettl has been around for 75 years so most of the businesses comes to us." Mr. Goodrich went on to explain a typical experience for a potential client, "if a customer calls in for instance we have a customer service representative take the call. They will enter all their information into the computer system, and they'll give them a time frame of which we'll be out. When the technician is out there he asks the same questions. He tries to make sure the customer is very clear on what they're purchasing. We also have implemented a three-tiered process where we will give them three options on every job. First option is always you can do nothing, the second option maybe is a band-aid type repair, third option is what we deem is the most reliable and professional thing to do for their system. Although they have those options we also have a policy whereby if any repair is estimated over $1500 the customer and the technician will call into one of our reps. The rep will ask them a series of questions and record the series of questions to make sure that the customer truly understands what they're buying... just again to make a triple check that our technicians and sales people aren't selling people things they don't need. After the call is done we will perform the work. We have background-checked, drug-free experienced technicians. When the work is done our call center will again call the customer back and do what we call a happy check, and check and see if the customer is happy, if they're satisfied with the work. We also remind them of our 100% satisfaction guarantee. If you're not happy with our work, we'll make it right, or we'll remove the equipment and refund their money." Mr. Goodrich also went into great detail in regards to attentive care and discounts provided for the senior citizens community.

KEN GOODRICH – CUSTOMER CARE & COMPLAINT RESOLUTION

During the onsite interview, Dan Burke was asked to describe a situation where a client was not satisfied with the level of service they received, and how it would be resolved. He explained that some people feel they could have gotten their product at a cheaper price, "I get the files and research the call. I research what they've been charged, and talk to the technician or salesperson that's involved. Then we respond to that customer's concern with what we found. In some cases if it wasn't clear, or if we felt that we have left the job unfinished we refund their money or finish the job and make it right. In most cases we can make it right...In some cases we've replaced the equipment if they've had a series of problems that they weren't happy about, and other cases we've given them an accommodation for their inconvenience in monetary form. In other cases we've actually given them their money back. It depends on their circumstances what they are asking us for.”

Mr. Goodrich was asked to comment on his past relationship with ARS Rescue Rooter, "I have no relationship with ARS Rescue Rooter. I have sold in the past a total of seven HVAC companies to ARS Rescue Rooter. They are a national consolidator of our trade, and so they have operations across the country. So they buy well-ran, well-managed companies, and they have purchased seven of them from me in the last 15 years. So I go buy broken businesses, I fix them, I put management teams in place, I make them profitable, I give opportunities to our employees, make customers happy, and ARS typically comes and buys the business from me. That's my relationship." Mr. Goodrich went into greater detail on the personal accusations filed against him, "there was a Ripoff Report that described me from everything from being a psychopath to comparing me to Doctor Moriarty of Sherlock Holmes. So I think it's a rant of a disgruntled employee – it was posted at 2:04 a.m. so I would imagine they may have been intoxicated. I have built in the western United States some of the most premier brands of HVAC and plumbing companies. The most successful, dominant companies like Yes Air Conditioning and Plumbing in Las Vegas. In Yes Air Conditioning and Plumbing in Las Vegas they service 40,000 customers a year. You don't get that way by treating clients or employees bad. You get that way by taking care of customers and letting them have good customer experience and building a team that rallies around that culture. I took that Ripoff Report as the act of a disgruntled employee that probably couldn't measure up in my high standards. Do I berate them? No. Do I treat them unfairly? No. We have a process though, for people who don't want to follow our program, take care of customers, and cheerfully make a positive impact on everybody we touch. Their probably not a good fit for our team. Many times when I take over a company I have to remove management, and sometimes they don't take responsibilities for their own actions and try to put it on the internet on me.”

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Goodrich stated, "we have many processes that I believe that are cutting edge, including we have hired the College of Southern Nevada to develop a training program for us – Center for the Aging – on how to interpret people's cognitive ability as they age. So, a technician is very clear if he is talking to somebody who can really make a decision or not, and handle it without offending them. I think that that's one of the key issues we have with handling consumers because most of our customers are baby-boomers or seniors.”

Goettl Good Guys Air Conditioning is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Goodrich further explains by stating, "I believe it's a feather in our cap to be a part of the Advocacy Program, because I see that unlike some of the other review sites Ripoff Report actually goes out and ferrets out the truth. And they make attempts to solve a challenge with a customer, but they also make an attempt to protect the business to make sure that unfair or disparagements are not just randomly put out on the internet. I think that it's a good partnership for any business.”



ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST

Goettl Good Guys Inc is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ed Magedson - Founder, Ripoff Report

Kenneth D. Goodrich approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. Kenneth D. Goodrich did just that.

Ken Goodrich has gone through great lengths to make sure his companies try and resolve any and all customer issues. Ken Goodrich has joined the Corporate Advocacy Program because he wants his customers to know that his team will resolve any and all customer issues. Ken never wants his customers to feel like they weren’t taken care off. Ken Goodrich stated “on the first visit our customers are treated as royalty, and after that they are treated as family. As professionals, we treat our guests and employees with respect and dignity.”



KENNETH D. GOODRICH CONTINUES TO CLARIFY WHO HE IS AND WHAT HE CAN DO FOR CLIENTS

"I have owned and operated HVAC and Plumbing businesses throughout the southwest US for over 25 years. Noted as an industry business turnaround expert, I get my companies headed in the right direction by first dedicating my team to exceptional service, exceptional quality and creating champion team culture that better serves the needs of customers. I have successfully turned around 22 challenged businesses, and in turn saved jobs, invigorated local economies and honored customer warranties and contracts. In addition to my business acumen, I am a dedicated industry leader invited regularly as a key note speaker for industry events and have created several endowments such as the J Duncan Goodrich Air Conditioning technology program at the College of Southern Nevada and the Kenneth D. Goodrich Post 9/11 Veteran Tool Scholarship whereby Goodrich awards Armed Service Veterans that graduate HVAC trade school with hand and diagnostic tools to begin their career in HVAC.”

WHY KENNETH GOODRICH’S COMPANIES ARE BETTER THAN THEIR COMPETITORS

Kenneth D. Goodrich is a licensed General, HVAC, and Plumbing contractor in over 60 cities throughout the southwest US. His knowledge of the industries he serves is unsurpassed and many of the processes and techniques he has developed over the years have been and admired and copied by many of his industry fellows. Ken is dedicated to his industry and expects his team to do the same to ensure his customers receive world class service and unsurpassed quality in the mechanical systems they purchase. All of the Goodrich companies offer a 100% money back guarantee, 24/7 emergency service, and unsurpassed quality in all the products they install. Every major plumbing job or HVAC installation undergoes a thorough quality control process including pictures of the jobs being forwarded to a quality control team led by Goodrich. No matter where in the world Ken Goodrich is, he will be looking after his customers making sure the installation his team provided meets his strict approval. As a standard operating procedure all of his employees are go through extensive background and drug testing as well as daily ongoing career and trade training to better serve his customers. Goodrich was the originator of the industries 'Senior Care Program' whereby his team undergoes comprehensive training on communicating with and helping senior citizens with their air conditioning, heating and plumbing challenges while identifying a relative, friend or caregiver than can assist the senior in making an informed buying decision.

Kenneth D. Goodrich / Statements from the owner

"Thank you for taking the time to read my about my career. My foundation came from my hard working father who was an Engineer with expert technical skills, a man that could fix anything, J. Duncan Goodrich. In the evenings after his engineering job at the Nevada Test Site my father would routinely go help our neighbors with their heating and air conditioning problems, many times after dark at which time I was appointed the official flash light holder. I can't say my father was a very patient man, most perfectionists are not, yet he taught me the right way to repair and install HVAC systems and how to take care of customers. My labor became my passion and I have dedicated my career to the trades, and the processes of efficiently and effectively helping our customers with their air conditioning and plumbing challenges as well as building best in class businesses. My journey has not been without challenges or mistakes, but those are the very things that grow character, understanding and experience. I like fixing broken things, doing what somebody else can't do, saving jobs, helping people, and making others successful, that's what drives me. I often tell my team, 'there is no such thing as a bad business, only bad management. If the phone is rings and a customer is on the other line asking to buy your service, then the business is not broken. At that point it's up to the team to rally around the vision, plan and processes to make that customers experience better than they ever imagined, and then doing that same thing over and over and over, one customer at a time. That is what fixes and creates enduring, great companies’.

My introduction to the HVAC business came while I was still in elementary school. I helped out in my father’s HVAC business and learned at a young age how important the industry was not only for people’s comfort, but also for their health and well-being. I can remember being called out to solve a heating problem for a neighbors at about 10 years old. There is a sense of responsibility and accomplishment in HVAC business and personal reward in helping people. As I grew up, I saw a lot of dedicated people working hard in sometimes difficult conditions making a good living and at the same time making their lives better. I grew up in this business, have met and learned from some of the most successful including my father and know what it takes to be successful in it.

The Goettl Brothers were pioneers in the industry and were renowned for their creativity and the durability of the products. Thirty-five years ago when I was learning the business, I always felt a sense of relief when I was called out to fix an air conditioner and saw that it was a Goettl. Their equipment was designed by a contractor for contractors. The opportunity for me to own an HVAC business started with my family’s business, I always saw Goettl Air Conditioning as the leader in the industry and my respect for that company’s legacy and how it had such a positive impact on so many people both consumers and the industry itself and continues to this day. It pained me to see this great company go through its struggles a couple of years ago but when I saw an opportunity to be part of rescuing this great brand and continuing to build on its legacy, I felt I had been preparing my whole life for this challenge. I grew up with Goettl and was in a position to step in and take on the challenge and had the experience to do so.

I have learned through my own experience with other turnarounds that most of the employees who showed loyalty to the company and to the its customers by sticking it out through the hard times can be a key element in the turnaround, by providing a solid foundation for rebuilding a team if they are led properly and given goals, direction. And of course capital. The reward in this case was having some of the people who had “toughed it out” say “thanks for saving us.”



We wanted the former owner’s customers to be our customers and have the opportunity to earn their business. Honoring warranties and service agreements of the prior customer was essential to that goal. After acquiring Goettl, it became evident that in order to reassure customers, resolve concerns,and mitigate future warranty costs we needed to do a quality audit of recent installations and re-install those that did not meet my quality standards. In the first two years, we have audited and re-installed about 400 systems. This has been important part of building trust with our customers and is consistent with the legacy of Goettl as I knew it growing up.

One of the things that I did not expect when I took on the challenge was the virility of some of the company’s lessor competitors who tell lies about the company and try to mislead customers and play on their concerns and fears. I have participated as a leader in the industry, been involved with community initiatives and philanthropies, contributed my time in leadership roles in industry, have always been willing to give a competitor candid business advice and technical help when asked. We have overcome this challenge as well by honest dealings, responding to customer concerns and by strongly supporting our community and industry.

One of the most gratifying things that happened inthe first two years that I have had Goettl was the pride of the Goettl team and the joy of past employees and industry veterans to see the company reach its 75th anniversary celebration of its founding;strong again, growing, creating jobs, and again an industry leader.

There was more personal emotion involved in my acquisition of Goettl than any of the other three dozen companies I have owned. I get a sense of nostalgia when I think back thirty-five years and Goettl was building its legacy. I am humbled to now be part of that going forward.”

QUALITY PRODUCTS & SERVICES

" All of Kenneth Goodrich’s companies take pride in using the highest quality replacement parts, and hiring highly trained technicians and staff and making sure that the customer is taken care of and feels good about doing business with us.

Ken Goodrich has been in the heating and air conditioning business for many years. He started in the field as a young boy holding a flash light while his father while he fixed equipment. He is passionate about this industry and has made it his mission to restore legacy branded companies to their original state. During the turnaround process he is able to take broken companies and give new life to them by implementing processes, investing in the property, plant and equipment, and creating good paying jobs with longevity for employees that want to take care of the customers.

Most recently he purchased Goettl, he always saw Goettl Air Conditioning as the leader in the industry and my respect for that company’s legacy and how it had such a positive impact on so many people both consumers and the industry itself and continues to this day. It pained me to see this great company go through its struggles a couple of years ago but when I saw an opportunity to be part of rescuing this great brand and continuing to build on its legacy, I felt I had been preparing my whole life for this challenge. I grew up with Goettl and was in a position to step in and take on the challenge and had the experience to do so. Within 24 months he was able to bring it back to a business that people are proud to work for and people are happy to do business with.

Also with this turnaround and creating goodwill with our customers he agreed to honor prior owners’ warranty obligations. He wanted the former owner’s customers to be our customers and have the opportunity to earn their business. Honoring warranties and service agreements of the prior customer was essential to that goal. After acquiring Goettl, it became evident that in order to reassure customers, resolve concerns, and mitigate future warranty costs we needed to do a quality audit of recent installations and re-install those that did not meet my quality standards. In the first two years, we have audited and re-installed about 400 systems. This has been important part of building trust with our customers and is consistent with the legacy of Goettl. This was also a great way of differentiating ourselves from the competition.



Goettl leads our competitors in community outreach initiatives and earned media regarding the good things we do in the community and what we are about. We have participated in water drives during the hot summer months:

http://arizona.newszap.com/eastvalley/134208-114/goettl-contributes-500-cases-of-water-to-mesa-hydration-donation-campaign

http://www.eastvalleytribune.com/local/mesa/article_f8a26e32-1424-11e4-887f-001a4bcf887a.html

http://www.hvacrbusiness.com/goettl-kicks-off-annual-water-collection.html.

Ken has created several endowments/scholarships at a local community college to help promote/support the heating and air conditioning program and students. He created the J. Duncan Goodrich Endowment at the College of Southern Nevada along with raising additional funds for the program there after.

http://www.csn.edu/pages/2451.asp?item=%0D%0A12785

http://contractingbusiness.com/news/Goodrich_HVAC_endowment_csn_0831

http://www.nevadabusiness.com/2013/06/las-vegas-entrepreneur-establishes-100000-endowment-for-veterans-at-college-of-southern-nevada/

http://www.achrnews.com/articles/112818-goodrich-announces-50-000-in-donations-to-csn-air-conditioning-program.

He also recently established a scholarship program for veterans who graduate from the CSN hvac program that provides them with the necessary tools to get started in the industry.

http://contractingbusiness.com/commercial-hvac/las-vegas-entrepreneur-awards-veterans-hvac-scholarships http://www.nevadabusiness.com/2014/12/las-vegas-entrepreneur-awards-two-army-veterans-hvac-toolkit-scholarships.

Goettl has also donated air conditioning equipment to several area charities and programs that were in need over the years. Including an animal shelter, ACCA- Cool Aid project and a Catholic school who had their systems stolen.

http://www.nevadabusiness.com/2014/07/goettl-air-conditioning-donates-evaporative-air-conditioner-phoenix-animal-shelter/

http://www.hvacrbusiness.com/goettl-donates-ac-to-animal-shelter.html http://www.acca-az.org/newsletters/9_1_2014_accaaz_newsletter.html

http://cronkitenewsonline.com/2014/09/project-cool-aid-aims-to-help-those-in-phoenix-without-air-conditioning/

http://www.hvacrbusiness.com/goettl-goodman-lennox-save-school-following-theft.

Guys

We want to make sure that each and every client receives the best work we can provide so to make that happen we implemented a comprehensive quality assurance program to assure that our work and treatment of customers is superior to all competitors. With the program all of our replacements are reviewed by the management to ensure that each job is done correctly, cleanly and it is the type of work we can put our name and guarantees behind.

We offer:

  1. 100% Unconditional Satisfaction Guarantee
  2. Comfort Guarantee (maintain temperature within 2 degrees of design)
  3. Hotel Guarantee (if we can't fix under warranty in 24 hours)
  4. Ultimate Protection Guarantee (Home & property) and 5 Years Parts & Labor warranties on new installations

We have also implemented a Senior Care Process for seniors and others looking at high investment amounts so everyone is clear on what they are purchasing. When we are working with a senior we will get on the phone with the senior/customer/or another person that the customer trusts and go over the project and bid again to ensure that they understand what we will be doing the cost involved in the repair/replacement, the warranty information and understand their rights to cancel. Most importantly, the senior is given the opportunity to have a family member or trusted third party help them with their decision.

Some other reasons we stand out from our competition are: We provide 24/7 Emergency Service, Cover the entire Phoenix and Tucson Metro areas, we have outstanding Warranties and Guarantees. We also provide upfront pricing (you know how much it will cost prior to work being started). Employees are drug tested and criminal back ground checked.

During our relatively short ownership, we have been recognized as an Impact Award Finalist in 2014 by the Greater Phoenix Chamber of Commerce http://www.phoenixchamber.com/news/greater-phoenix-chamber-commerce-announces-2014-impact-award-finalists ; Voted top 10 percent of Arizona Business for 2014 as reported by RANKING ARIZONA; Received a special recognition from the Arizona Governor in 2014 for our support of community initiatives and help to the less fortunate; and were named Member of the Month for August 2014 by the Greater Phoenix Chamber of Commerce.

Goettl is a member of several industry and business organizations including: the Air Conditioning Contractors Association of America-AZ, the Construction Trades Coalition, the National Federation of Independent Businesses, and the Greater Phoenix Chamber of Commerce. The Sunny Plumber is a member of the Plumbing, Heating, Cooling, Contractors (PHCC), and along with its sister company represented on the Construction Trades Coalition and the National Federation of Independent Businesses.”

Guys

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, Kenneth Goodrich is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience.

After speaking with the management and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Kenneth D. Goodrich a positive Rating. Ken has made efforts to ensure that all customers were satisfied and Ken Goodrich assured Rip-off Report that his businesses have an improved business model that features customer satisfaction as the top priority.

Ken Goodrich, stated “We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences remain strong, consistent and positive.”

STATED IMPROVEMENTS FROM KENNETH D. GOODRICH

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

 

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below was unreasonable and didn’t allow Ken Goodrich the opportunity to make things right with them. If you read the original Report below, it is obvious this is written by someone giving their opinion about Ken Goodrich, as they did not like Ken’s decisions and way of saving a company from going under.


NOW TO THE ORIGINAL REPORT THAT WAS FILED

---------------------------------------------------------

ARS Rescue Rooter Buetler Air Conditioning Service - Whistle Blower - ARS Rescue Rooter Executive Ken Goodrich Tender Your Resignation Sacramento, California

I am so proud of the organization that we were in the past. As stated above, Kenneth Goodrich is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience. Today, I have a righteous reason for this review. All of the General Managers in the nation HATE the SouthWest Division for wreckless actions, ruining ARS Rescue Rooters reputation. After speaking with the management and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Kenneth D. Goodrich a positive Rating. The Senior President in the SouthWest Division - Kenneth Goodrich is a (((REDACTED))). Kennith Goodrich has pushed all the managers in the SW Division to drive management & technicians to be dishonest and out right LIE to our hard earned clientel.  Kenneth Goodrich, you (((REDACTED))). Ken has made efforts to ensure that all customers were satisfied and Ken Goodrich assured Rip-off Report that his businesses have an improved business model that features customer satisfaction as the top priority. Kenneth Goodrich would TERMINATE anyone that doesnt tippy toe around his conversation. I was on a daily confrerence call about 3 years ago when another Ken Goodrich, stated “We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. General Manager challenged Kenneth Goodrich on a stratagy, sends him text message to get off the call, gets on a plane sameday, and personally fired an excellent General Manager, one of the best in the country,  & is now a General Manager for our compitition.  Makes you wonder if Kenneth Goodrich acts in the best interets of ARS Rescue Rooter? Or in the best intrests on Kenneth Goodrich? Kenneth Goodrich is the reason our once great company has in the last 2 - 4 years been publicly humiliated. The SW Division of ARS more then tripled prices and demands unreachable daily sales no matter the cost to the consumers or who has to be fired for not making expected, demanded sales.  Our customers are the face of our business and their satisfaction is of the utmost importance. This is a whistleblowers account of this phone buff, pompas, arrogant, street angel - closed doors devil. We value our customers above all else, and look forward to continually improving so that their experiences remain strong, consistent and positive. This Executive is afflicted with accute narcissism, a pronounce inclination toward moral insanity, utter lack of empathy for our clients, management, staff or professional tradesman.  Absence of empathy = Psychopath Kenneth Goodrich = Professor James Moriarty  Kenneth Goodrich is directly and personally responsable for the state of emergancy in Arizona. Ken Goodrich has been in the heating and air conditioning business for many years. He started in the field as a young boy holding a flash light while his father while he fixed equipment. Our attorney's had to work overtime to contain the SW Division's mess. More then just money, the publicity probloms from Arizona, undermines marketing nationwide. The SW Division makes more money for ARS then rest of all the Divisions put together due to these practices-At what price? This report is for our investors/owners. He is passionate about this industry and has made it his mission to restore legacy branded companies to their original state. ARS Rescue Rooter has paid the highest price for Kenneth Goodrich's Antics - our credibility to potential consumers. FIRE THE (((REDACTED)))! During the turnaround process he is able to take broken companies and give new life to them by implementing processes, investing in the property, plant and equipment, and creating good paying jobs with longevity for employees that want to take care of the customers. Goodrich has allowed a washed up, never was, failure named Bill Raymond to transfer from Sacaramento Ca Beutler Air Conditioning Service to Geottl Air Conditioning Service in Tempe Arizona. This turkey got caught first hand by consumers, telling the clients that he in fact had a Bachlor of Science Degree in Mechanical Engineering from Canturbury University. Most recently he purchased Goettl, he always saw Goettl Air Conditioning as the leader in the industry and my respect for that company’s legacy and how it had such a positive impact on so many people both consumers and the industry itself and continues to this day. under $200.00 Canturbury University from the United Kingdom, will send anyone a degree based on what you tell them you want to be. Our once great company suffered enough from Kennith Goodrich in Arizona, and this is another example of gross incompetence. Sacramento Management and Human Resources - You are (((REDACTED))), trying hide what was exposed! You are fully aware of the gross lies by Bill Raymond! It pained me to see this great company go through its struggles a couple of years ago but when I saw an opportunity to be part of rescuing this great brand and continuing to build on its legacy, I felt I had been preparing my whole life for this challenge. you did nothing but make him change his Linkdin Page to simply delete these details. Bill Raymond should have been FIRED! Jim Anderberg and Human Resources should have demanded the BS Degree, and when it could not be produced, FIRED Bill Raymond!  Jim Andergerg Sacramento General Manager and Karen White Vice President of Human Resources should be fired!  I grew up with Goettl and was in a position to step in and take on the challenge and had the experience to do so. SW Division's entire management team is corrupt including Human Resources - Im talking to you Karen White Vice President of Human Resources in the SW Division  This is what our once great company has become!  (((REDACTED))) Undermine the clients in one place then send Bill Raymond somewhere else.  The Technicians in Sacramento were condeming furnaces - claiming that the appliance was a health hazard with a mis used product called Visable Defects! Within 24 months he was able to bring it back to a business that people are proud to work for and people are happy to do business with. the Yelp Reviews, and do something about it! Bill Raymond is a (((REDACTED)))  who has personal tax issues and has to live in Tijuana Mexico. This looser would sell his mother out for commission or a bonus, and this is who Kennith Goodrich sent to Geottl Air Conditioing Service in Arizona to restore the company's reputation?? Also with this turnaround and creating goodwill with our customers he agreed to honor prior owners’ warranty obligations With all the probloms already kenneth Goodrich would take that Gamble?  The precise reason Kennith Goodrich was not terminated is because he bated another Vice President to take his fall. The SW Division thought it would be better to demote a Vice President in the name of paying less severance pay, keeping Kenneth Goodrich and firing Allen Crick! Also with this turnaround and creating goodwill with our customers he agreed to honor prior owners’ warranty obligations. Atherstone, as a result, one of the finest trainers anywere, who has the highest ethics, ended up being personally named, publicly embarressed in the actions filed.  Honoring warranties and service agreements of the prior customer was essential to that goal. After acquiring Goettl, it became evident that in order to reassure customers, resolve concerns, and mitigate future warranty costs we needed to do a quality audit of recent installations and re-install those that did not meet my quality standards. Goodrich, because of you, all the General Mangers in the country had to have that ridiculous emergancy "ethics" meeting in Las Vegas. The sound of your voice, hearing your name and the site of you makes my skin crawl. Kenneth Goodrich Sr Vp, Bill Raymond, Jim Anderberg GM, Karen White Vp of Hr This is Chaos. In the first two years, we have audited and re-installed about 400 systems. This has been important part of building trust with our customers and is consistent with the legacy of Goettl. thing about chaos = its fair.  The Irony = The Fantastic Four aforementioned, you ripped off ARS Rescue Rooters reputation, consider this report your reckoning = cant sore with eagles hangin with turkeys Take the liberty to resigh before our Dave Slott and Company read this.   Sincerly,             Whistleblower P.S. John Hayes Jr in Sacramento Ca, make your father proud, find another job outside of ARS Rescue Rooter. Stop hiding behind his seniority coward. This was also a great way of differentiating ourselves from the competition.   


This report was posted on Ripoff Report on 07/08/2012 02:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/goettl-good-guys-kenneth-goodrich-trusted-air-conditioning-hvac-heating-phoenix-arizona-908321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Click Here to read other Ripoff Reports on Goettl Good Guys – Kenneth D. Goodrich TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Goettl Good Guys Air Conditioning, Phoenix HVAC services company exceptional air conditioning, heating services in the Phoenix metropolitan area. A household name in Arizona HVAC Industry, Goettl Good Guys Air Conditioning always puts customers first, offering only highest quality AC, heating equipment & providing full range of maintenance, repair, & replacement services.

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