Called Gold Medal services because i saw their $93 Drain Cleaning Special. Technician spent nearly two hours (most of the time was dealing with the Machine he was using that did not feed or retract the cable properly) initally the access pipe in the basement was clear but once I would do laundry the tubs would not drain into the sewer line and I noticed Dripping at the access portal. and when the technician arrived 2/3/2013 the basement floor was dry and clean the tubs were empty. but i knew as soon as I would do a load of wash the back up would begin. I did explain to the Tech that every so many years there would be a blockage from "hair like roots" and thats what i expected him to find as well, and sure enough after a hour trying to get his drain cable machine to work he pulled out a clump of very thin root fibers. i left him in the basement to handle a issue upstairs since he was having more difficulty with the cable retracting, half an hour later he called out to me and had me flush the toilet (we only have one) and he said drain in clear but he waters travels slow but he seem to think he cleared the drain. 4 days later after a load of laundry was completed the wash tubs backed up, I called their office and they send they were sending two technicians and a camera man over the next day, meantime the backup got worse and it smelled. finally the cameraman arrived as scheduled but with out any other service technicians when he went down the basement and saw the tubs full and the smell he said i needed to get a special company in to clean it all up before he would do anything and told me that we had to dig up the front yard and replace the entire sewer line (this was done 15 years ago) I told him absolutely not! he left stating there is nothing they can do. I said "what about the 30 day warranty" I was told we are not sending any one else out and they finally decided to refund my money after I had our township sewer authority inspect their line and they told me that Gold Medal has to live up to their warranty or not do business in this town,
Gold Medal made a problem worse that it was before they started. it started as a minor blockage is now a Major one, Gold Medal really wanted to make me replace the entire line dig up the front yard this is their angle with the $93 drain cleaning special and free camera inspection. when I told them that is not necessary they then refused to live up to their work and their warranty
Yes I was told I will be issued a full refund, (have not received it yet) but that's not the point they were unprofessional when they refused to send out a Drain Cleaning specialist to just look at the problem, all they wanted was to dig up my front yard and have it cost me thousands of dollars.