- Report: #365697
Report - Rebuttal - Arbitrate
Complaint Review: GOODWILL STORE , RON KRATOFIL CEO GINGER HAASE JOANNE PACANA BARB CLERK
GOODWILL STORE , RON KRATOFIL CEO GINGER HAASE JOANNE PACANA BARB CLERK3231 E Lincoln Highway Thorndale, Pennsylvania U.S.A.
GOODWILL STORE RON KRATOFIL CEO GINGER HAASE JOANNE PACANA BARB CLERK Theft Scam Donation Charity Needy Stealing Gleaning Donations Thorndale Pennsylvania
*Consumer Comment: To Tina from Coatesville about the Thorndale, PA Goodwill Store
*UPDATE EX-employee responds: somethings true somethings not
*UPDATE EX-employee responds: Tina
*UPDATE EX-employee responds: Tina
*UPDATE EX-employee responds: Tina
*UPDATE EX-employee responds: Tina
*Author of original report: LS Please Respond Goodwill Theft Thorndale Pa
*UPDATE EX-employee responds: Goodwill
*Consumer Suggestion: Goodwill has online auctions and in store pickups
A business' first
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Anyway there is a clerk named Barb there, and her Manager Ginger Haase. Barb is in charge of Jewelry only, you would never see her do anything but stand and mark jewelry. I love looking at vintage jewelry so would hope to go in when and if she put any out. One day she was placing jewelry in the glass counter and I saw a bracelet sitting to the side with stuff not placed yet. I picked it up and she snatched it out of my hand and said I could not buy she was holding for someone. I said I didn't know you were allowed to do that. She ignored me and kept working. Didnt think to much of it.
I continued to go in and the same thing basically would happen. Except I started noticing a Lady come in and stand at the counter and just talk to Barb. I saw her before but never thought to much of it. This was always around the same time early afternoon when I would see her. She would not shop, she would just come in and stand at the counter.
Well one day I was walking up from the back of the store and saw her standing at the register and counter talking to Barb, except this time Barb reaches under the counter and pulls out a huge bag stuffed with jewelry. I do not mean a junk clear bag of beads they sell for $6.97, it was a white bag but you could see jewelry poking through it, rhinestones, etc. I mean packed full and heavy. She hands to this Lady and when she saw me she rang her up for $10.00 and the lady scurried out. Now one piece of jewelry runs around $3.97 there.
Whats funny is its such a process to see jewelry there. You have to get a clerk and they get out piece by piece which is time consuming, exspecially if they are busy, so for this woman to come in and have a huge bag from under the counter handed to her, she is not shopping. I saw her leave in a white van with Maryland tags. which I thought is odd to come all the way here from Maryland 3 times a week.
I will get to her name shortly and how I know. Anyway I told the Asst. Manager what I saw and she said it doesnt matter, no one here cares, no on here listens and the manager allows it. I then proceeded to call Goodwill Corp. and they told me to call the Regional Manager April.
Well let me tell you, this April was a joke, she was rude and acted mad at me for calling. What does she do, she warns them I saw them and tells them my name. The next time I go in Ginger and Barb storm to the back and get someone else to wait on me, since then they were rude to me, whispering to other customer friends when I would walk in, make remarks to new employees to watch me and so on.
Well finally Im talking to one employee named Sandra who is very nice and I told her what I saw about the woman coming in and being handed bags for cheap and sometimes nothing when they didnt see me but I saw them.
She told me quote " That lady dont live in Maryland, she works at the Brandywine Hospital her name is Joanne and calls ahead and comes in on her lunch break. She is Barbs friend and helping her out with giving her a good report for her troubled stepson in return for stuff." and on several occasion she told me " you would not believe the sh%$ that goes on here and thats allowed to." Also how no one cares about the theft. I mean after all if the manager is doing it, why not have a free for all.
After finding this out from Sandra I then really start watching because I am furious that this Manager Ginger, her co worker and friend Barb and this Joanne are stealing donated items for their own gain. So I notice that Sandra is right, at least 3 times a week Joanne would pull in, in her white van anywhere from 12:30-1:30 on her lunch break, goes in never shops and comes out with bags. On one occasion I was in the store and she comes in, and then as soon as she saw me walk toward the counter Ginger motions for her to follow her, they walk toward the back where there is isles of glassware and of course I followed, she comes out with a huge dirty stained burlap knapsack stuffed full. Im not exaggerating, you should have seen her trying to carry it, she was waddling and her shoulder was leaning as she walked out of the store and to her van. Now this lady dresses for work, she does not carry a dirty stained knapsack for her everyday attire. this is her theft bag.
I come to find out her name is Joanne Pacana and she ( how scary ) works for another charity center who accepts cash. They work with alot of different foundations which I guess is somehow related to how she is helping Barb out.
nyway its theft, and if this Joanne is stealing donations from the needy for money dont tell me she is not stealing anything else. She does not wear this jewelry and other valuables she is taking, they are either selling or splitting, but if you need money from stealing donations from Goodwill she in my opinion should not be trusted working where she has any type of control over cash donations.
Well I call and email everyone at Goodwill, finally they have their loss prevention guy Stan Mccarty call me. He along with the regional manager April is also a joke. He just tried to pacify me and find out what I knew. He lied, one day saying Goodwill doesnt allow budget for cameras, to whenever she would be in there brazenly walking out with things, he couldnt come that day, or had no help, or was up late checking cameras ( thought there were none.) I pursued and kept complaining, I didnt and dont care, I AM DETEREMINED TO GET THIS OUT IN THE PUBLIC! finally the Ceo Ron Kratofil emails me that there working on it however they may never really know, and all throughout basically telling me Im crazy and a liar and they are allegations.
They keep sticking up for this Joanne which bothers me too. It's like a big cover up. Its funny the office where April is and alot of other GW corp. where I recieved emails is in Maryland, funny Joanne lives and works in Coatesville but has a Maryland tag.
I am now banned from the stores Ron Kratofil has control over for reporting this weekly theft ring. This is either a cover up and they are all in on it and friends, or they are scared because this Joanne works for a well respected Charity.
EITHER WAY ITS THEFT, I DO NOT CARE WHERE YOU WORK, SOME OF THE BIGGEST EMBEZZLERS HAVE WORKED FOR RESPECTED CHARITYS. JOANNE PACANA WILL STEAL DONATIONS FOR THE NEEDY, SHE WILL STEAL ANYTHING. THE MANAGER GINGER IS A THIEF AND SO IS HER COWORKER AND FRIEND BARB, THEY ARE RUNNING A THEFT RING OF VALUABLE DONATIONS AND ALLOWED TO DO IT BY GOODWILL MANAGMENT AND THEIR CEO RON KRATOFIL.
I have no reason to lie, Im not crazy, I know what I saw on several occasions, others have seen it, employees know it and it needs to stop. This is serious, I do not know if you see what some jewlery silver collectibles sell for, they are not stealing junk, the junks on the shelves, its all thats left after these 3 are done.
This report was posted on Ripoff Report on 08/22/2008 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/GOODWILL-STORE-RON-KRATOFIL-CEO-GINGER-HAASE-JOANNE-PACANA-BARB-CLERK/Thorndale-Pennsylvania-19372/GOODWILL-STORE-RON-KRATOFIL-CEO-GINGER-HAASE-JOANNE-PACANA-BARB-CLERK-Theft-Scam-Donation-365697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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