ED Magedson – Founder
Gordian Project/PlumberSurplus5871 Republic Street Internet, USA
Gordian Project/PlumberSurplus Shipped a product i did not order and would not reship the right product Internet
I contacted Plumber Surplus for a sewage basin lid for a total purchase price of 87.96 and on Monday the 24th they shipped a pipe freezing kit that is +/-$500.00 with shipping. From there the situation reads like a paradoxical comedy of errors the last scene of which was the phone call I had with a “teenage” supervisor (or at least she has the common sense of one) and which was a return call after a PS “customer service” rep called my cell phone. In every communication the company failed to recognize the blundering mistake it made nor ever acted like it was their responsibility to correct it. Not one time did anyone from the company saythey were sorry for such a stupid act (shipping a heavy piece of plumbing equipment that has a $500 price tag instead of a plastic lid which is about $90) nor has anyone had the brains or common decency to say “how do we turn our mistake into a correct customer experience”.
This company is absolutely a joke when it comes to fulfilling its obligations to the customer.
This report was posted on Ripoff Report on 06/26/2013 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gordian-ProjectPlumberSurplus/Internet-92504/Gordian-ProjectPlumberSurplus-Shipped-a-product-i-did-not-order-and-would-not-reship-the-1062280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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