• Report: #1062280

Complaint Review: Gordian Project/PlumberSurplus

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, June 26, 2013
  • Updated: Wed, June 26, 2013

  • Reported By: flagg747 — Jacksonville Florida
Gordian Project/PlumberSurplus
5871 Republic Street Internet, USA

Gordian Project/PlumberSurplus Shipped a product i did not order and would not reship the right product Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I contacted Plumber Surplus for a sewage basin lid for a total purchase price of 87.96 and on Monday the 24th they shipped a pipe freezing kit that is +/-$500.00 with shipping. From there the situation reads like a paradoxical comedy of errors the last scene of which was the phone call I had with a “teenage” supervisor (or at least she has the common sense of one) and which was a return call after a PS “customer service” rep called my cell phone. In every communication the company  failed to recognize  the blundering mistake  it made nor ever acted like it was their responsibility to correct it. Not one time did anyone from the company saythey were sorry for such a stupid act (shipping a heavy piece of plumbing equipment that has a $500 price tag instead of a plastic lid which is about $90) nor has anyone had the brains or common decency to say “how do we turn our mistake into a correct customer experience”.

This company is absolutely a joke when it comes to fulfilling its obligations to the customer. 


This report was posted on Ripoff Report on 06/26/2013 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gordian-ProjectPlumberSurplus/Internet-92504/Gordian-ProjectPlumberSurplus-Shipped-a-product-i-did-not-order-and-would-not-reship-the-1062280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Gordian Project/PlumberSurplus

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory