- Report: #1102020
Report - Rebuttal - Arbitrate
Complaint Review: Got All Auto Parts | Ripoff Report Verified Safe™ …businesses you can trust. Got All Auto Parts sells used auto parts. Customers save on expensive car repairs. Offering factory original parts which helps save the environment. Got All Auto Parts prides itself on quality craftsmanship, stands behind everything built and sold.
Got All Auto Parts100 s. River Rd. Bay City , Michigan USA
Got All Auto Parts TRUSTED BUSINESS REVIEW: Got All Auto Parts dedicated to total customer satisfaction. Got All Auto Parts business approach to provide highest quality rebuilt transmissions, used auto parts with guaranteed customer satisfaction
*UPDATE: Got All Auto Parts pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Got All Auto Parts recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Got All Auto Parts for its commitment to excellence in customer service.
Ripoff Report’s discussions with Got All Auto Parts have uncovered an outstanding commitment by the owner and employees to offer complete customer satisfaction. You can expect Got All Auto Parts to address every issue complaint or concern big or small and find a mutually satisfactory solution for there customers. Got All Auto Parts is open to any and all feedback and views it as an opportunity to learn and improve. Got All Auto Parts feels there is always room for growth.
Got All Auto Parts principal, Mr. Jeff Madison, has informed us that he believes that with hard work and a strong team of dedicated employees that he can provide his customers with outstanding products and service. [continued below]....
Got All Auto Parts mission statement states, "Our entire team is committed to growing the used auto parts industry through innovation, technology and sharing success while giving our customers access to the many values of Guaranteed Auto Parts. We believe that when and engine, transmission or part for almost any vehicle fails , we can help save our customers money on those costly repairs with exceptional customer service and quality workmanship and parts. Our goal is to provide our customers the best quality parts, service and cost.”
One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads, “Got All Auto Parts (and Jeff Madison) are truly committed to providing an exceptional service. We are very pleased with the responsiveness that he and his employees show us. They go above and beyond to insure there commitments are met for each and every customer.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Jeff Madison during an onsite inspection held by a third party verification company with no biases toward Got All Auto Parts.
Got All Auto Parts is a used auto parts company that prides themselves on helping people save money with high quality products, "we believe that when an engine or transmission for almost any vehicle fails, we can help save the vehicle owner money on costly vehicle repairs. We have been in the transmission business for 27 years. We have rebuilt over 60,000 units that are on the road today. Our team prides itself on quality craftsmanship, and we stand behind everything we build and sell.”
Their client base is mainly developed through referrals from previous satisfied customers. However, they receive potential clients through websites such as eBay and their personal company website. The team at Got All Auto Parts is dedicated to both their products and providing excellent customer service, "every customer is guaranteed great personable service from one of our knowledgeable customer service agents. We do our best to provide you with whatever it is your looking for, whether it's a transmission or something as simple as a bolt." Jeff Madison went on to explain the process of purchasing a product which includes correct determination of the necessary product, choice of warranty, knowledge that the product is tested before being shipped, and updates through each step of the process.
Got All Auto Parts Customer Care & Complaint Resolution
During the onsite interview, Jeff Madison was asked to describe a situation where a client was not satisfied with their product. Mr. Madison described a transaction where a customer was upset because the part that he had purchased did not work. In situations like this, "I contacted the customer directly and apologized for the inconvenience. I assured him that we would honor our warranty and ship out a replacement product immediately. Our goal is to make it right for all of our customers." In this particular instance the customer was ultimately satisfied and continues to conduct business with Got All Auto Parts.
Mr. Madison described that their standard practice for follow-up after a complaint resolution is to contact the customer directly to, "ensure that they are satisfied with their replacement part or refund." It should also be noted that this method is applied to each and every customer, "once a part is delivered one of our customer service agents will follow up to make sure the customer is satisfied and has no further questions related to their purchase.”
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Madison stated, "we have implemented many new procedures to ensure customer satisfaction. We offer 100% replacement on any part, or money back guarantee when product is returned. We've implemented several more inspections and testing stations on all transmissions and parts. Also, we have newly trained customer service agents who will follow an order from start to finish. Providing the customer with updated information on the status of their order, and follow up to make sure the customer is satisfied with their purchase.”
Got All Auto Parts is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Madison states his priority as, "ensuring an easy hassle free transaction for all of our customers.”
Got All Auto Parts / Statements from the owner Jeff Madison
"I take great pride in working side by side with my employees working together to provide a great quality product and service. I'm always open to new suggestions to better our workplace.”
Got All Auto Parts building and service team have expressed that they feel very confident doing their job. The office manager at Got All Auto Parts stated, "I have worked with the owner Jeff from start to finish on difficult jobs. Watched him utilize all of our resources to insure the best quality part and service he goes above and beyond to insure the customer is satisfied. Got All Auto Parts has over 90,000 rebuilt transmissions on the road today.”
Got All Auto Parts takes great pride in employee satisfaction as well. Employee feedback and surveys reveal comments such as this: "Jeff provides a very positive environment to work. He is always open to new ideas." Jeff is fair and hands on working side by side with us. He is always available to his employees and customers.” "Jeff is fair and hands on. Jeff provides a very positive environment to work. He is always open to new ideas." Ripoff Report was pleased to learn that Got All Auto Parts past and present approach to business is focused on its pledge to total commitment towards his customer and employee satisfaction.
STATED IMPROVEMENTS FROM YOUR GOT ALL AUTO PARTS
"Got All Auto Parts offers 100% replacement on any part or transmission & or money back guarantee ( upon return of original product). We have several more inspection and testing stations in place on all transmissions and parts. Newly trained customer service agents who will follow an order to start from finish with updated customer information through out the process.”
Got All Auto Parts recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Got All Auto Parts has made many changes allowing its customers and employees a more streamlined approach to problem resolution and a commitment to an excellent customer experience.
In summary, after our review, which included discussions with Mr.Madison, Ripoff Report is convinced that Got Auto Parts is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Got All Auto Parts will not honor warranty Bay City Michigan
I purchased a rebuilt transmission with a warratny the transmission failed after 50 miles and now they will not send me a new one. Everytime I call they keep telling me they sent out a new one but i never receive it. Now when I call they will not let me speak to the owner, or anyone that can help me.
This report was posted on Ripoff Report on 11/25/2013 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Got-All-Auto-Parts/Bay-City-Michigan-48708/Got-All-Auto-Parts-will-not-honor-warranty-Bay-City-Michigan-1102020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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