- Report: #487764
Report - Rebuttal - Arbitrate
Complaint Review: gotengines.com
gotengines.com11250-15 old st Augustine RD suite 338 Jacksonville, Florida United States of America
gotengines.com was sold the wrong engine they said if you replace the cam gear it will be ok, still no good, the car needs the correct engine, they will not send one or pay to have it replaced, I am out $5000 Jacksonville Florida
*Author of original report: 3rd engine
* : What is the name of your salesman?
* : 2nd engine they sent is seized and no good
* : What was their sales process like?
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They sold me the wrong engine for the car , cost $2895.00 and cost me for my mechanic to install the engine $1392.00 , when my mechanic installed the engine , it would not start , now this is a remanufactured engine , every thing is new , my mechanic was to just change the manifolds and accessaries and it would be like new. and the engine had a 3 year/100.000 mile warranty , I was told by the sales person that if any thing went wrong , I would not have to worry because I was covered by the best warranty in the business. after my mechanic installed the engine , the car would not start , he then called gotengines.com , they told him to replace the cam gear with a different one and the car would be alright, well my mechanic did that , he had to pull the front of the engine apart to do this , parts and labor for that was $653.35
that claim was put in 2 weeks ago , and while my mechanic was doing this , I called gotengines.com , and was told do not worry , it is covered , you won,t have to pay a thing , well now I am told they will only pay $50 per hour , it cost me $80 per hour , plus the parts , it turns out they got the engine from a place called advance power train solutions. they told me that the engine is for a intrepid not a sebring , and my mechanic was told by other engine suplyers that this engine will not work in this car , it is a 2002 sebring , but it would work in a 2004 to 2005 sebring , gotengines.com wants advance power train solutions to pay for it , and they say that gotengines.com ordered the wrong engine and it is up to them to pay for it , to ship me a new engine and pay to have it installed , this has been going on for over a month and I still have a car that will start but will not drive , and I have spent over $5000.00 and I am just getting the run around.
We have another car , but my wife needs that to go to work , and I need a car to go to therapy and doctors , I am disabled , and we are out of money , and our credit card is maxed out , we can not pay for any thing else,we have already paid for the engine and the labor and extra labor for what they said would fix the problem. we are just getting screwed by this company , and they lie about their warranty , this company dosn,t even build their own engines , they buy them from other places , they are very deceptive from start to finnish
This report was posted on Ripoff Report on 08/31/2009 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/gotenginescom/Jacksonville-Florida-32257/gotenginescom-was-sold-the-wrong-engine-they-said-if-you-replace-the-cam-gear-it-will-be-487764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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