• Report: #1074134

Complaint Review: GotVape

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  • Submitted: Thu, August 08, 2013
  • Updated: Thu, August 08, 2013

  • Reported By: Michael P — New York New York
GotVape
INTERNET, Select State/Province USA

GotVape Got Vape WILL NOT HONOR PRODUCT WARRENTY INTERNET NATIONWIDE

*Consumer Comment: Warranty

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I purchased a Puffit portable vaporizer from GotVape - the unit came with a one year warranty.  The unit completely stopped working a few days after one year from when I received it. 

I called Got Vape figuring they would understand and cut me some slack since I was only a couple days past the warranty period - no luck. They best they would do is SELL me a new one for $95. Unreal.

Don't buy things from these con artists, they don't stand by their product.


This report was posted on Ripoff Report on 08/08/2013 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/GotVape/INTERNET-Select-StateProvince-INTERNET/GotVape-Got-Vape-WILL-NOT-HONOR-PRODUCT-WARRENTY-INTERNET-NATIONWIDE-1074134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Warranty

AUTHOR: obiwan_dza - ()

i am an owner of the puffit as well, and i do agree that their customer service is a bit on the poor side. I have had to deal with them on several different occasions as well. However, your puffit being out of warranty is not poor service by them. Whether its out of warranty for a day, or in your case 15+ days (i actually read one of your post of the FC forum) it is out of warranty.

 They offered you a replacement model at a discounted price, which they did not have to do, and i am surprised they did. I think you should reconsider what "standing by their product" actually means. This would be a different story, and i would be 100% on your side, had this happened within the 1 year warranty period.

 I do not work for, and am in no way affiliated with got vape or discreet vape, with the exception of being an owner of a puffit. my point of views are completely unbiased.

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