- Report: #1073714
Report - Rebuttal - Arbitrate
Complaint Review: gourmetcookingonline
gourmetcookingonlinePO Box 1952 Vista Ca. Vista, California USA
gourmetcookingonline kitchenadvance.com Sent items without invoicing, total of $366.64. Advertised prices were $24 Vista California
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I responded to an ad in a respected magazine that I have received for many years. "Introductory " pricing or something similar--Each item was 1 or 2 dollars, plus shipping and handling. They wanted a completed survery to fill out the order. I paid by MasterCard. I received a confirmation of order , and number, but no invoice with billing totals, or billing breakdown. I had no idea of how much they were charging me. I had to call them twice and read them the Riot Act , and they finally sent me an itemized invoice, for $366.64 4 days later. They charged over $70 to my card. I called them to complain, and they said to mail the packages back, with a tracking number. I asked them to remove my name, address, and billing info from their system, which they said they would. I called MasterCard to report the same info. I received a $70 credit from my Credit Card company, so thought the issue was finished. I mailed the packages back, unopended. I have now have been billed twice, once in June and once in July , for over $140 each time. Upon speaking with them today, they said they have not recceived my package, and are billing me for the merchandise. They want a tracking verification from the USPO that the package was delivered to them. That was in May!! They said the issue will be investigated, and to call back in 7-10 days. This group is a scam, and are putting me off time and time again. I will report back in 7-10 days, but I know the answer (cynical me)--"They didn't receive the package, sorry your fault." Do not purchase anything from this company without a written invoice and full details.
This report was posted on Ripoff Report on 08/06/2013 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/gourmetcookingonline/Vista-California-92085/gourmetcookingonline-kitchenadvancecom-Sent-items-without-invoicing-total-of-36664-1073714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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