- Report: #1138787
Report - Rebuttal - Arbitrate
Complaint Review: Grand Adventures
Grand Adventures115 Parry Peak Way, #400 Winter Park, Colorado USA
Grand Adventures Poor customer service and horrible cancellation policy Winter Park Colorado
*Author of original report: You must work for the company
*General Comment: because....
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I'm super unhappy with their cancellation policy. I made a reservation on line several weeks in advance and when I had to unexpectedly cancel it with MORE than 48 hours notice I was billed 15% which amounted to over $100.00. I complained and was told this was their policy and they were keeping my $100.00. BE AWARE if you make a reservation online that you agree to give them 15% of your total rental if you cancel for ANY reason. This is such a ridiculous policy. How can they charge money for absolutely zero services provided. I would NEVER use them in the future !!!
This report was posted on Ripoff Report on 04/14/2014 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Adventures/Winter-Park-Colorado-80482/Grand-Adventures-Poor-customer-service-and-horrible-cancellation-policy-Winter-Park-Color-1138787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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