I have been a student at Grand Canyon University for 3 years. I ran out of financial aid right before my last class. I informed my academic counselor that I couldn't take my last class until I could raise the money, as I couldn't afford to pay back an extra loan. My counselor called me back two days later to tell me that he found a $1,500 scholarship that would cover the whole cost of the class. He told me not to worry about anything, that he had it handled.
Fast forward two months. I passed the class with an "A". I was then told by my academic counselor that I wasn't actually eligible for the scholarship. When I told him that it had to be covered because I had no way to pay, I was told that there was nothing he could do. I spoke to his supervisor, but nothing. After hours of talks back and forth, a $500 scholarship was "found" that reduced my bill to the college.
It is now a year later. My degree is in limbo, because Grand Canyon University refuses to release my transcripts. I am still listed as owing almost $1,400. I have Grand Canyon University's own legal department (Bass & Associates) sending me harassing phone calls at least every other day, demanding payment in full. I have appealed the decision two times to no avail. I am also unable to get a decent job because I lack proof of my degree.
It seems ridiculous to me that a university would happily take over $20,000 from me but then be so short-sighted to let a $1,500 mistake by one of their employees keep me from graduating. They seem to have no interest in someone getting a degree, they just seem to be interested in your money. After reading about other people's experiences with Grand Canyon University, I see that I am not the only one that this has happened to. I wish there was a recourse to get this resolved.