- Report: #1139089
Report - Rebuttal - Arbitrate
Complaint Review: Grand Canyon University
Grand Canyon University3300 West Camelback Road Phoenix, Arizona USA
Grand Canyon University GCU IS A SCAM! Phoenix Arizona
*General Comment: issue
*General Comment: have a problem also
*Author of original report: Resolved
*Author of original report: GCU IS A SCAM!
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I applied at Grand Canyon University and spoke to Alex Rodriguez the Enrollment Counselor. When I spoke to him, he told me all the forms I need to fill in to be able to attend the University and to obtain my Financial Aid including the Direct Loan MPN and Entrance Counseling, even after I stated few times I am not interested in applying for loans. Alex Rodriguez said I needed these forms filled in regardless and I was not aware I signed up for the Loans since he stated "It's just a procedure". I thought it was part of the Financial Aid (Pell Grant) and he even stated it. He told me to go ahead and start the class on 12/23/2013 so that I can activate my enrollment. I asked few times about the financial Aid and he kept on telling me I would receive a phone call from my financial adviser.
After not receiving a call, I emailed Cindy Hernandez firstname.lastname@example.org on 12/29/2013 which I have the email to prove that I have emailed her and asked her about the Financial Aid and how the Aid would be disbursed. When I looked at my Fafsa information I qualified enough to cover a semester. I got a call from Cindy on 12/30/2013 while I was at work and I proceeded to leave voice-mails since each time I try to get in contact with Cindy she is either out of the office due to a holiday or she is just not available. It's very hard to reach the financial advisers at GCU. I shouldn't have entered the class knowing that the whole procedure didn't make any sense and I was getting a runaround but in faith of Christianity, I gave it a chance. When I did spoke to Cindy, she advised me that she didn't have the information on my Financial Aid and what I have received. The first phone call with her yet again I stated I was not interested in Loans and she told me if I do get any I can always return them and that I had a choice to do so. She never once stated that loans were actually taken out and how they would be charged each course. I never got any accurate information at all, and if each call is recorded, there is a proof that I have stated many times my feelings on loans and not once did Cindy nor Alex acknowledge my concern about the loans. They let me believe I was only going to have the Pell Grant and I was under impression that I would be receiving loans as in scholarships that I don't have to accept. I received a bill of $2,220 and I called Alex to ask about the status on my Aid, he told me if I didn't qualify for Financial Aid I wouldn't have been able to enroll and how they will "guarantee" I will.
I found that very odd and the only way I did find out about the loans is when I received a letter from Nelnet. With all the runaround, I was very confused about the whole Financial Aid and I decided to research GCU and found out that they have been sued and multiple complaints with students being scammed, especially students who are not native English speakers. I believe I was a easy target to manipulate, and when I did call Cindy to talk to her about the Loans, it took a while to reach her again since she was out of the "office". I decided not to raise an issue or have her know that I was suspicious, and wrote down everything she has said to me. She told me all these things she has "apparently said to me" which is all a lie. I never got any information about my Financial Aid till it was disbursed on 2/12/2014. I was under the impression I would get $4,295.00 from Pell Grant, she said I only got $2,148.00. I asked what the GCU $ 2,170.00 Retention Tuition Credit meant, she said students get that back from what is unused and I have the choice to return it back and it would be used against my Loans. I never received that money, nor did I waned it. It makes no sense to me why they haven't used the full Pell Grant? And why would you tell me I would get unused portion back? I was very confused, which was their main target to manipulate me. I asked why were the loans taken out then, her response of course was " You signed up for it". She waited from December till after they made the profit and making sure I was 100% locked in two courses to put the blame on me even after I have stated multiple times I NEVER wanted loans. I wouldn't have signed up with GCU if I knew they charged three courses at once and lie that the Pell Grant wouldn't cover enough. I never accepted those awards/loans. After I spoke to Cindy, I went back to check and the "Accpet Button" was gone.
After I gathered all of my notes and research, and judging by their tone of voice and manipulate way of providing information I knew I was scammed from the start. It was all ready to late because I entered the first and second course without knowing about the loans and that I would own 100%, this is why I couldn't reach Cindy Hernandez until they made sure I entered those courses. I have made multiple calls about the Financial Aid and Grand Canyon should be ashamed and I am disgusted how a Christan school who hides behind God can scam students like this. Normal schools would gather all the information and wait for Financial Aid instead of lying to student to get a profit out of them. Once I figured out what was going on, I called Alex because I was unable to reach Cindy and demanded to have the Loans returned after I got a clear understanding what was taken out on my name. Alex also started to give me a round around and said I got a new Financial Adviser Kimyada Jones. I knew right there and then I was a victim with all the others, and I told Alex I refuse to be a victim and I read the complaints and the same story line was used on me. I emailed Kimyada Jones and she told me that Cindy Hernandez is still my adviser. Finally I reached Cindy and the whole blame was put on me because I signed something I had no idea it was about Unsubsidized and Subsidized Loans and was manipulated to believe it was for the Pell Grant. Cindy yet again proceeded to tell me something I had no acknowledge off and how she went over this information that was all new to me.
I was lied to from the start and If I stated many times to Alex and Cindy about my beliefs on the Loans, and each time they manipulated me to believe something completely different. I told Cindy I wanted to return the Loans and she told me the first two courses have been used and can't be returned after they made sure they made a profit. She told me I will have to pay back $1,800 in Loans and I even started I wouldn't continue because I was taken advantage off. She told me it's best to continue on, I told her I would call her back after I spoke to Fafsa and never stated I would continue with GCU. I got a letter now stating I have to pay back $2,403.63 in Loans and $1,555.00 to GCU. I called Cindy today 4/15/2014 to ask her about the Loans and she said because I didn't drop out that it went against me. Cindy did not mention anything about dropping out and that the rate would go up if I was inactive through the second course, even after she was under impression I wouldn't continue on and through the whole conversation she never once mentioned any accurate information yet again. She is very unprofessional and lied that she did go over something I never once heard from her, once she and the school made a profit, the ugly side of the truth come out of her. I am very disgusted by GCU and this school needs to be investigated and so many students are in debt because of GCU.
I do feel like I was a victim, and I never got a clear understanding how the Financial Aid would be disbursed and if they charged by each course (which I was under impression) I would have been able to afford it with Pell Grant. They take out Loans to profit off students and manipulate them to sign and believe something completely different. I refused to pay back GCU, and the Loans I will fight in court. Please investigate GCU and take actions against them, prevent others from getting scammed. Thank you.
This report was posted on Ripoff Report on 04/15/2014 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Canyon-University/Phoenix-Arizona-85017/Grand-Canyon-University-GCU-IS-A-SCAM-Phoenix-Arizona-1139089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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