• Report: #1067118

Complaint Review: Grand Incentives

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  • Submitted: Mon, July 15, 2013
  • Updated: Tue, May 27, 2014

  • Reported By: CA — California
Grand Incentives
7560 Commerce Ct, Sarasota, Florida USA

Grand Incentives is a SCAM They will take your deposit and not give you anything. It took me 9 months to get a refund. Sarasota Florida

*UPDATE Employee: Apology for Your Refund Delay

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I am writing to express how extremely frustrated I am with the customer service I have received from Grand Incentives.  I had “Your Getaway” incentive which I tried to redeem (Cert #3001891).  

 

I mailed the request form & payment on September 26, 2012.  My check (#1211) for $50 was cashed on 10-5-12.  I had not heard anything so I called on 11-19-12 & spoke to Carol.  She said that they were currently processing my request and to allow 2-3 weeks but it might take a little longer since my travel dates were not until March.

 

 I received an email on 2-5-13 stating that the dates and locations were not available so I could select new dates.  I could not believe that it took 4 months to receive a response only to find out that out of 3 different locations & dates nothing was available. 

 

I called on 2-7-13 & spoke to Jeannie.  I expressed how unhappy I was in the fact that after 4 months of waiting around for my request to be processed that nothing was available.  She said that I could pick new dates or receive a refund.  I requested a refund.  She said it would take 4-6 weeks to process.  I told her that her company has had my money since September & that was ridiculous.  She said she would put a rush on it.

 

I called on 4-18-13.  After being on hold for 35 minutes, I talked to Dana.  She said that my refund was “being processed”.  I told her that it has been over 2 months since my refund was “being processed” & over 6 months since my check had been cashed.  She had a major attitude.  She said she put an urgent request & I should receive my refund in 10 business days.

 

I called again on 6-24-13, since I still had not received my refund.  After being on hold for 20 minutes   Shannon answered.  She the “usual response” that my refund was being processed.  I told her that I had heard that line too many times & I needed to speak to a supervisor.  She put me on hold for a few minutes & I spoke to Connie who said my refund will be mailed by Thursday.  It has been almost 5 months since the first time I heard this so I have my doubts that I will actually received a refund. 

 

Grand Incentives has had my money for 9 months now.  That is beyond ridiculous. 

 

My refund check could have been chiseled in stone in this amount of time.  I have reached my level of patience with this whole thing.   

 

Grand Incentives is a scam company who should not be in operation.

I finally got my refund back after 9 months and several phone calls. 


This report was posted on Ripoff Report on 07/15/2013 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Incentives/-Sarasota-Florida-34243-3217/Grand-Incentives-is-a-SCAM-They-will-take-your-deposit-and-not-give-you-anything-It-to-1067118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Apology for Your Refund Delay

AUTHOR: Grand Incentives - ()

I apologize for the unnecessary delays! You had every right to receive your money earlier. Thank you for your patience. I will make our management aware of your situation.

I understand that you've received your refund, but if there's anything else I can do for you, please let me know. An easy way to contact us without having to wait on the phone is the contact form on our blog: http://blog.grandincentives.com/contact/

Thanks for brining this to our attention,

Grand Incentives

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