ED Magedson – Founder
GRAND LOG FURNITURE539 E Jasper Ct granby, Colorado USA
GRAND LOG FURNITURE NOTHING BUT EXCUSES, DELAYS AND EXTREMLY POOR COMMUNICATION granby Colorado
This is an on-line merchant that sells furniture, We ordered a bunkbed in February 2013. Instead of the usual credit card deposit, he requested a money order [first warning signal] . After sending the money order, we confirmed receipt [we had to follow up] [2nd warning signal] and asked for a time frame. He mentioned late April. We were ok with that. Late April comes, no communication or update from Steve. He has our money and we do not have any thing but a website and a phone #. It went downhill from there. After constant calling and emailing, we finally received a response. I called him immediately, got Steve on the phone and asked the obvious. Not wanting any more excuses or delays, we asked for a refund of the deposit seeing that the product was not even shipped yet. This is now August 6th , and after sending 2 emails that were very direct in again requesting a refund, no response, no refund. I myself own a small business and my most important function as a businessman is customer service, it's what keeps my doors open. The owner of Grand Log furniture obviously is struggling with a code of ethics and customer service. Hopefully this forum will prompt Steve to refund the money and we can move on.
This report was posted on Ripoff Report on 08/06/2013 07:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/GRAND-LOG-FURNITURE/granby-Colorado-80446/GRAND-LOG-FURNITURE-NOTHING-BUT-EXCUSES-DELAYS-AND-EXTREMLY-POOR-COMMUNICATION-granby-Co-1073422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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