- Report: #134660
Report - Rebuttal - Arbitrate
Complaint Review: Grande Communications
Grande Communications11603 Crosswinds Dr San Antonio, Texas U.S.A.
Grande Communications - ERICA LUJAN ripoff claims their cable boxes cannot cause damage to televisions San Antonio Texas
*UPDATE Employee: Vice President & General Manager - customer's new television was replaced
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So I called "customer service and after telling my story to seven different people (louis, juanita, veronica, stacy, more but unable to get names) especially last names. Erica lujan was the only person I could get their last name. She was quite frankly a bit** saying even though the power came from the converter she was 101% sure that the converter was not at fault. Mind you all this was over the phone no one has even inspected the converter for being faulty.
Bottom line they were right and I was wrong it was never their fault. After I hung up, within 10 minutes my cable, phone and internet were turned off with no notice!!
STAY AWAY FROM GRANDE COMMUNICATIONS WILL DAMAGE BRAND NEW TV'S AND ERICA LUJAN IS A JEZEBEL AND TECHNICAL SUPPORT IS A JOKE
san antonio, Texas
Virgin Islands (U.S.)
This report was posted on Ripoff Report on 03/11/2005 07:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grande-Communications/San-Antonio-Texas-78233/Grande-Communications-ERICA-LUJAN-ripoff-claims-their-cable-boxes-cannot-cause-damage-to-134660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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