Grant Search Assistant Being charged for monthly fee after canceling service months ago. Las Vegas Nevada

I would like to discuss Carla's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Carla obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 Monday-Friday 9 am - 9 pm Eastern Time and express a desire to cancel during the free trial period, or anytime thereafter.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Carla. Hopefully, I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.

I would like to discuss Carla's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Carla obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 Monday - Friday 9 am - 9 pm Eastern Timer and express a desire to cancel during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Carla. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.

I would call your credit card company and dispute this billing. The CC can verify that the billing stopped for a period of time and then "magically" restarted.

You should probably send a certified, return requested letter to Grant Search Assistant to demand that they cease any and all attempt, including future attempts to bill you for this CANCELLED service. I would include a statement to the effect that ANY future attempts to rebill this service will be considered a deliberate attempt to fraudulently obtain funds without persmission and appropriate criminal fraud complaints will be made at the federal, state and local level.

Good luck.