• Report: #431187

Complaint Review: Grant Solution Finder, Grant Resource, The Grant University, Government Grant Solutions

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  • Submitted: Thu, March 05, 2009
  • Updated: Tue, May 05, 2009

  • Reported By:Gray Tennessee
Grant Solution Finder, Grant Resource, The Grant University, Government Grant Solutions
230 West 400 South, First Floor, Salt Lake City, Utah U.S.A.

Grant Solution Finder, Grant Resource, The Grant University, Government Grant Solutions Questionable charges and policy Charged me even though I cancelled during the 7 day period. Very Rude.Salt Lake City Utah

*UPDATE Employee: Resolution offer

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I cancelled my subscription a week (7 days from signing up) and they tell me that I did not cancel in time, that the day I signed up was one complete day and thus shorted me a day to cancel. When I called to ask , if I signed up today March 5, when can I cancel? I was told told March 12, which would be 7 days., the way I figured it would be. But for some reason, I signed up on Feb. 25 and cancelled March 4. Still 7 days, but for some reason, I was a day late and the charges will not be removed. The customer service rep was very rude and even hung up on me and told me I was wasting their time. Unbelievable.

Lettee
Gray, Tennessee
U.S.A.

This report was posted on Ripoff Report on 03/05/2009 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-Solution-Finder-Grant-Resource-The-Grant-University-Government-Grant-Solutions/Salt-Lake-City-Utah-84101/Grant-Solution-Finder-Grant-Resource-The-Grant-University-Government-Grant-Solutions-Qu-431187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Resolution offer

AUTHOR: Customer Service Administrator - (U.S.A.)

Lette,

I was very grieved to hear that a Customer Service representative would be unkind or unprofessional on a call.

I do not know if this is our exact program but if you feel that it is please feel free to contact me and I will see what can be done to resolve your concerns.

If this was our company, I offer an apology for the breakdown in service Lettie may have experienced. Unfortunately, I was unable to locate your account with the minimal amount of information provided in this report. If you come back to read this and want to discuss any possible accounts please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718, they are available Monday-Friday 9 am - 9 pm Eastern Time.

If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at customerservice@cshelp.orgOnce again, my apologies to Lettie if t his was our CS, hopefully, we will hear from her soon so that we can be sure his concerns are addressed.

If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at
435-773-1795 or email me at Customerservice@cshelp.org and I would be happy to address your concerns ASAP.

Sincerely,

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