- Report: #1129041
Report - Rebuttal - Arbitrate
Complaint Review: grass4sale
grass4sale Has not delivered 2 pallets of sod I ordered over the phone, and paid extra to deliver on this specific day San Antonio Texas
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Placed an order over the phone on 2-24-2014. I was told I could choose a specific date for extra charge. I said yes, therefore my husband and I could schedule time off to install the SOD ourselves. So shipping charge went from 85.00 to 133.00. I ask for deliver on 3-6-2014, plenty of time for them to prepare too. Sales person said no problem.
I waited all day on 3-6, then emailed them at 5:10pm to let them know it wasn't here. I got an email back that only said "By late today, we did mean into the night". No apoligize what so ever, nothing. I was never told it would be into the night. So misleading.
I got worried so I googled the company and found really bad complaints about them, davesgarden.com/products/gwd/c/3841/. Wished I had done that before I placed the order.
Next morning checked the driveway at 7:00am, still nothing. 10:00am still nothing. I instant chatted with them, and waited 10 minutes before they started chatting. I called them too while I was waiting on the chat person. Waited more than 10 minutes for this person too. Both people were rude and dis-interested in the problem. They both said the SOD was on the truck and would be delivered. I kept telling them it was supposed to be here yesterday, and I paid extra money for shipping for that to happen. I told both of them that I wanted my money back. They both told me it was a done deal. They said I ordered it, it was a living thing and I could not cancel it, and I could not get my money back, not even the amount that I paid extra. I sent several more emails and got no response. The last email I told them to cancel the order and refund my money. Still no reponse.
I called my bank, and entered a claim to get my money back.
This company is HORRIBLE and a SCAM. I ahve never enter a report ont his site, but found it in several of the complaints that I read. They have ripped so many people off, and I don't want to deal with them any longer. They should be put out of business for their POOR business practices.
This report was posted on Ripoff Report on 03/07/2014 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/grass4sale/San-Antonio-Texas/grass4sale-Has-not-delivered-2-pallets-of-sod-I-ordered-over-the-phone-and-paid-extra-t-1129041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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