• Report: #745714

Complaint Review: grasscity.com

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  • Submitted: Sun, June 26, 2011
  • Updated: Sun, June 26, 2011

  • Reported By: current — United States of America
grasscity.com
, Select State/Province Netherlands

grasscity.com grasscity.com WILL NOT SHIP YOU ANYTHING DO NOT ORDER Netherlands

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Ordered a nice looking Magic Glass piece. Website states "Orders with Magic Glass items have a 3 to 7 ( business) day window to dispatch."

4 weeks later it had not shipped and I had not received any correspondence. I emailed them. Their response:

"Due to Magic Glass getting a bit overloaded with orders because people
have found out how great they really are, the 1-3 weeks is now more
accurate than the 3-7 business days that we have listed on the website.
We'll probably have to change that on the site."

*NOTE THE WEBSITE STILL SAYS 3-7 DAYS*

Then they said they have a shipment from them coming in the next 2 days. 2 days later, they say oh, it's coming today, next day, oh, it's coming in a week. A week later, oh, it's coming soon we think. It's now over 6 weeks since I placed my order.

So I asked them to provide a alternative product or anything they can actually ship me and I started getting standard form email's back every email instead of them writing me.

End of story I disputed the charges just in time. Go local or everyonedoesit, I tried Grasscity because everyonedoesit took a long time to ship also, but at least they actually shipped a product instead of trying to drag a customer over their allowed dispute time. Terrible customer service.

This report was posted on Ripoff Report on 06/26/2011 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/grasscitycom/-Select-StateProvince-/grasscitycom-grasscitycom-WILL-NOT-SHIP-YOU-ANYTHING-DO-NOT-ORDER-Netherlands-745714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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