- Report: #1056647
Report - Rebuttal - Arbitrate
Complaint Review: Great Expressions Dental Center
Great Expressions Dental Center2425 E 12 Mile Rd Warren, MI 48092 Warren, Michigan USA
Great Expressions Dental Center Poor service, Ignorant Doctors, Poor Communication, Rude Staff, Lie about their behavior! Warren Michigan
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Do not go to these "dentists"! They will make you wait MONTHS for a consult, and MONTHS for an appointment because their doctor is only there 2 days a week. They give you a pamphlet that says no food after midnight and no drink 6 - 8 hours before surgery. Every other dentist I have been to said 6 - 8 hours of no liquid. They said it had to be from midnight, so they refused to perform surgery. They wanted to reschedule his 900$+ appointment again, WEEKS away, because of their ill-informed ideas about how the human body works. They kept insisting they told us it had to be midnight or the patient would die.
They do not care how much pain you are in. They do not care if your teeth need to come out a.s.a.p. The receptionists treat you like an inconvenience as soon as you walk in the door, and God forbid you have questions regarding their decisions, because then they go straight into ghetto white girl attitude, telling you you're wrong and dumb and should shut up. [continued below]....
They refuse to work with you, the office staff are EXTREMELY RUDE. The fat woman who called herself a doctor (but was not the actual oral surgeon, thank GOD) who's name is either DOROTHY or DELORIS (the staff refused to give me their names to report to corporate,) even went so far as to CALL ME A #$%$, and stand in my face and tell me that if I wanted them to do the surgery, I must not care if my fiance lived or died. A medical professional said this. Multiple times, whenever I tried to talk over her shouting all she had to say was "You don't care if he dies! and I have 40 years experience, so it doesn t matter what you think!"
Once again, this is the behavior of a doctor we are PAYING to render a service. We were treated like idiot enemies from minute 1, not patients or customers. When I asked for their names and the number to corporate, the receptionist LIED about her own name (she said she was Jackie, when I overheard her answering a call saying her name was Carmen,) and refused to provide any further names because "sixteen people work here, I can't possibly give you all their names, it's too many people!" Yeah, right.
They do not care about you, your teeth, or anything else but your $$$$$$$$$$. When I called customer relations to complain, the woman said the entire office had made a statement along with some patients that were present at the time that I was not disrespected, and that I was a psycho, BEFORE I started calling customer service and corporate to complain. This is impossible-- I started making calls the moment I exited the building. Another lie from a shady service.
Customer service said since I was not the patient, it doesn't matter how the doctor or staff spoke to me. So, don't take your family to the office, especially if they could be distraught by staff treating your family member like garbage, because you'll get cussed out! Customer service also said we had been told "six to eight hours" no water/food, WHICH HE HAD NOT CONSUMED. He had a small amount of water 6+ hours prior to the surgery to take medication. This was not good enough for the fat "doctor", she kept shouting over me that one drop since MIDNIGHT the night prior means he will die in surgery. She just kept repeating "YOU DON'T CARE IF HE DIES! YOU DON'T CARE IF HE DIES!" over and over every time I tried to get a word in edgewise.
The woman from customer service insisted this was not true, that they told us 6 - 8 hours. If it was 6 - 8 hours, they should have been able to perform the surgery, BUT they wouldn't because it "had to be since midnight." So all customer service did was tell me I lied about my entire horrible experience at this place, and that the office women are angels.
But it's still our fault somehow???? Even though THEY'RE twisting the info they gave us to fit their needs? To be fair, the actual (male) dentist knows his work and did a fantastic job. If he moves to another office away from the psychotic office staff, we would stay a patient of his, but dealing with classless, argumentative staff is not worth it.
They also delete negative reviews AND facebook comments! DO NOT GO HERE. PLEASE. PICK ANY OTHER DENTAL SURGEON. CALL TOM HANKS AN HAVE HIM BRING YOU AN ICE SKATE. JUST DO NOT GO TO GREAT EXPRESSIONS!!!!!
This report was posted on Ripoff Report on 06/05/2013 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Expressions-Dental-Center/Warren-Michigan-48092/Great-Expressions-Dental-Center-Poor-service-Ignorant-Doctors-Poor-Communication-Rude-1056647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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