Great Sports, Inc. www.saferwhole.com, Artie, Jake, Tim Misrepresented Product, Misleading Consumers, Robbing Hard Working Americans Joilet,  Illinois

I, Robert Lusk, originally ordered a 400cc Sand Sniper Dune Buggy.  This was a bucket list wish purchase for me due to terminal cancer, all I wanted was for me and the wife to enjoy some evening rides in my remaining days. Two days after bank draft cleared ($5750.74 this includes the vehicle, shipping, additional residential shipping, 6 months extended parts warranty) Jake (salesman) calls and told me that they did not have this model in stock and it would take a very long time to get from manufacturer, blah blah blah HOWEVER he had a new 800cc Warrior which was bigger, better, blah, blah blah that he could ship out immediately and the price on it was $750 cheaper than what I had already paid. Salesman, Jake, said he couldn't refund the $750 but he would issue a store credit.  I let the salesman talk me into the 800cc model being that it was cheaper and could ship immediately.  While on the phone (with my wife on speaker phone as a witness) I specifically ask what type of assembly was required (I am not able to anything that requires a lot of strength) I will swear under oath that I was told that the only assembly required would be to put the wheels on, gas her up, get license plates and go.

A couple weeks later is when the nightmare really began... the trucking company delivering it called and said that unless I had a forklift at my house, I would have to come to their terminal (50 miles away) and pick up the Dune Buggy. Remember I paid an extra $295 for residential delivery. The Dune Buggy was so heavily wrapped and crated I could not inspect it before accepting it.  Anyway, I get it home and the assembling began, the complete front and rear suspensions had to be assembled and installed before the wheels could be put on (had to recruit some help because I am not physically able to do that type of assembling; too strenuous). When we took the plug out of the oil pan out pours brown liquid that looks like chocolate milk? Great Sports said this is standard oil pan filler liquid so as rust will not set up? Anyway, we drained it all out then when we poured the coolant into the radiator I notice the fluid is running out of the oil pan.

I called Great Sports, Inc. to get some help/advice and I was told by Artie who stated with a very condescending attitude that GSI was not mechanics and he would be happy to offer assistance ordering parts once I figured out what was wrong.  I paid a professional mechanic to take a look at it and he said that without taking anything apart he could tell it needed a head gasket (3 cylinder), thermostat gasket and an exhaust gasket..And if I was a betting person I would say that the block is probably cracked but I do not know that for certain at this point.  I asked my sister, Gail Richards, to call GSI to see if she could get some answers as to why they shipped me a defective unit, claimed it was new but the title states that it is a 2007 model and charged me for residential shipping.  She also relayed the info to the parts department as to what parts were missing. Three weeks later, I received a head gasket for a 4 cylinder engine (mine is a 3 cylinder, did they not look at my paperwork before they ordered the parts!!), thermostat plug was twice the size of the one needed without a gasket and GSI said that since there were only 800 of the 800cc produced they could not find an exhaust gasket (in other words...they said, too bad, so sad can't help you with that buddy). After tons of phone calls that produced no resolution I sum this experience up by saying, I spent over $5k with Great Sports, Inc and they failed to mention that I was buying a 2007 model (not new model as described) 800cc piece of junk that  would have to be assembled and that it would not be operable upon arrival! Buyer beware.  There are hundreds of other people out there that have been HAD by this company who operates under multiple names.  Do your homework before you buy.

Update:  Consumer Affairs was contacted.  I asked to swap the model I had for another one that was operable (even if I had to pay a little more money for it).  GSI's rebuttal letter states that the 800cc they sold to me was a limited production model and there are no longer any parts available nor anymore Dune Buggies available to swap with.  However, on November 6, 2013 they continued to advertise the 400cc Sand Sniper (my original order and the 800cc model they upgraded me to).  No resolution was reached.  GSI requested pictures along with the precise measurements of the parts I need.   

Update: My sister has been appointed as my PR and has been given permission to speak on my behalf.  After leaving reviews on the company and sharing our story, in November she received the following email from one of the owners (I removed the names and email addresses for privacy purposes):

-----Original Message-----
From: xxxxxxxxxxxxx
To: xxxxxxxxxxxxxxx
Sent: Wed, Nov 27, 2013 5:56 pm
Subject: Remove ALL complaints on SaferWholesale.com or we will Take Legal Action Against you!