- Report: #1089476
Report - Rebuttal - Arbitrate
Complaint Review: Great Sports, Inc.
Great Sports, Inc.2108 McDonough St. Joilet, IL Joilet, IL, Select State/Province USA
Great Sports, Inc. www.saferwhole.com, Artie, Jake, Tim Misrepresented Product, Misleading Consumers, Robbing Hard Working Americans Joilet, Illinois
*Author of original report: Update on Great Sports, Inc. (saferwholesale.com)
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My brother originally ordered a 400cc Sand Sniper Dune Buggy. This was a bucket list wish purchase for my brother who has terminal cancer, he wanted he and his wife to enjoy some evening rides in his remaining days. Two days after bank draft cleared ($5750.74 this includes the vehicle, shipping, additional residential shipping, 6 months extended parts warranty) Jake (salesman) calls and said that they did not have this model in stock and it would take a very long time to get from manufacturer, blah blah blah HOWEVER he had a new 800cc Warrior which was bigger, better, blah, blah blah that he could ship out immediately and the price on it was $750 cheaper than what my brother had already paid. Salesman, Jake, said he couldn't refund the $750 but he would issue a store credit. Anyway, my brother let the salesman talk him into the 800cc model being that it was cheaper and could ship immediately. My brother (with my sister in law on speaker phone as a witness) ask if he would have to assemble anything and was told that he would only have to put the wheels on, gas her up, get license plates and go.
A couple weeks later is when the nightmare really began... the trucking company delivering it called and said that he would have to come to their terminal (50 miles away) and pick up the product if he didn't have a forklift to unload it with. So much for the extra $295 he paid for residential delivery, huh. He gets it home and the assembling began, the front and rear suspensions had to be assembled and installed before they could think about putting the wheels on (had to recruit some help because my brother is not physically able to do that type of assembling; too strenuous). When they took the plug out of the oil pan out pours brown liquid that looks like chocolate milk? Great Sports said this is standard oil pan filler liquid so as rust will not set up? Anyway, they drained it all out then when they poured the coolant into the radiator I notice the fluid is running out of the oil pan (wait a minute, that's not suppose to happen.).
Then the fun part, I called Great Sports, Inc. to get some help. What a joke! They were no help at all. So, my brother had a professional mechanic come and take a look at it and he said that without taking anything apart he could tell it needed a head gasket (3 cylinder), thermostat gasket and an exhaust gasket..And if I was a betting person I would say that the block is probably cracked but I do not know that for certain at this point. Anyway, we passed this info on to the parts department at Great Sports, Inc. and three weeks later my brother received a head gasket for a 4 cylinder engine (mine is a 3 cylinder, did they not look at my paperwork before they ordered the parts!!), thermostat plug was twice the size of the one needed without a gasket and GS said that since there were only 800 of the 800cc produced they could not find an exhaust gasket (in other words...they said, too bad, so sad can't help you with that buddy). After tons of phone calls that produced no resolution I sum this experience up by saying, I watched my brother spend over $5k with Great Sports, Inc and they failed to mention that he was buying a 2007 model (not new model as described) 800cc piece of junk that would have to be assembled and that it would not be operable upon arrival! Buyer beware. There are hundreds of other people out there that have been HAD by this company who operates under multiple names. Do your homework before you buy.
This report was posted on Ripoff Report on 10/04/2013 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Sports-Inc-/Joilet-IL-Select-StateProvince-60436/Great-Sports-Inc-wwwsaferwholecom-Artie-Jake-Tim-Misrepresented-Product-Misleadin-1089476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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