I purchased a Green Dot Visa about two weeks prior to this incident. My friends were giving Green Dot some rave reviews so I opted to purchase one. Upon purchase you are charged and initial fee and you have to put a minimum deposit of $20 on the card. I placed my purchase paid the fee and gave my deposit.
I went home and tried to activate my card by phone and was unsuccessful. I then tried activation through the website this act failed as well. I called the 877-434-3578 customer service line to try and get some answers. It was quite difficult to get to a live person but it was possible. After 6 calls and maneuvering their system I finally got a live person.
By this time I was very angry and was connected with Juan who proceeded to tell me that the SSN I gave them was incorrect. I explained to them that it was correct and that I am now married and they may have to use my maiden name. He proceeded to tell me that name was not working neither. He informed me that I needed to fax them a copy of my Residential Phone Bill and My S.S. Card. and it will take 2 days for verification and another 7 business days to mail my card. For my inconvenience they also gave me and additional $5 on my card. Although frustrated I excepted this and fax the information to them. I received the card a few days later.
After having my card for about 2 weeks I noticed online they had an option to have Direct Deposit made directly to your card. I was quite excited about this option. The form that is on the Green Dot website has the Routing Number and Green Dot Reference Account Number on it as well as the name Columbus Bank and Trust Company. I printed the form signed it, faxed it to my company's payroll dept, and awaited confirmation.
Now here we are 1 week later and its payday and I am expected my deposit on my card. I received my deposit slip from my payroll dept stating that my deposit was made. So I checked my balance on the Green Dot website and noticed my deposit was not there. You can imagine how angry I was.
I called the Green Dot customer service line and again had to maneuver their system just to get a live person. I was finally connected to Julio and he told me that I needed to call my payroll dept and find out why my payroll dept rejected my deposit. This sounded like incorrect information but I did call my payroll dept.
My payroll person faxed me everything that they sent over to Green Dot.
So I called Green Dot back and spoke with Allen this time. He proceeded to tell me that my deposit was rejected because of an incorrect account number and that is all the information he could give me. I asked for a Supervisor and Steve the Supervisor knew no more information than Allen. So I contacted Columbus Bank and Trust customer service representative and she preceded to tell me that she could not help me because all they do is print the cards for Green Dot.
I explained if all you do is print the cards for Green Dot why does the direct deposit form have the name Columbus Bank and Trust on it. Of course she could not answer. She connected me with Crystal at Green Dot customer service and although nice she knew nothing neither. So here I am on Thursday 1/17/08 payday without my check and will not have a resolution until as early as Monday 1/21/2008. Needless to say I called Green Dot back and canceled my service. I strongly advise you to rethink your service with this company.