- Report: #1132940
Report - Rebuttal - Arbitrate
Complaint Review: Green Dot Corporation
Green Dot Corporation3465 East Foothill Boulevard Pasadena, California USA
Green Dot Corporation GoBank mobile bank, and was formerly known as Next Estate Communications, Inc. A " banking" type institution that steals for I Pasadena California
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This "banking" instution that I'm a member of charges $5.99 a month for its "membership" fee on top of a $5.00 charge every time you add money to your pre paid visa card. I made a purchase with CVS Pharmacy on 3/13/14 online realized I had ordered the same thing & within that same hour I got in touch with CVS pharmacy via email first then phone to cancel such order, order was canceled on the spot & money was taking off of the hold they put on it. CVS does not charge your cars until your items arrive in good condition, so this wasn't even a refund. However 10 days later.... With numerous emails daily to Geeen Dot, phone calls to Geeen Dot with hold times reaching up to 15 min only to be disconnected along with many "chat live" reps on Green Dot website who typed broken English to only lead me in agravating circles that led me to believe they had no idea what they were doing nor had any clue how to do their job. You could clearly see they were reading from a standardized cue card that is giving to them to read to customers with issues concerning their account. I ended up being told to get in touch with the day time representitives, That they could help me, live chat via Green Dot took nearly 30 min to only only being told to call back I the morning that the reps on that schedule could help me better. Well with that time frame I. Sorry but I just can'. Step away from work for 30 min if not longer to call Green Dot to tell these people how to do their job, I myself have a job to do everyday and it does nto involve spending it on the phone begging for my money to be released from Green Dot. I have sent emails stating that I have made a complaint with their local Better Business Bureau of Investagation. A claim has been made against them & I do have a claim number and it is listed as such Case # 344355 BBB of Silicon Valley in this claim I also discovered about Green Dot that they have had thus far over 500+ complaints, with many investigations against them just in this year alone!!! So here I am fighting for my money against this worthless piece of feculence of a "company" for my hard earned money.
This report was posted on Ripoff Report on 03/23/2014 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Corporation/Pasadena-California-91107/Green-Dot-Corporation-GoBank-mobile-bank-and-was-formerly-known-as-Next-Estate-Communicat-1132940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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