• Report: #1064708

Complaint Review: Green Dot

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  • Submitted: Fri, July 05, 2013
  • Updated: Fri, July 05, 2013

  • Reported By: ketost — Bertrand Nebraska
Green Dot
PO Box 1187 Monrovia, California USA

Green Dot Green Dot Money Pak, Green Dot Corporation Green Dot unhelpful, unprofessional, uncaring, and involved in scams Monrovia California

*UPDATE Employee: Green Dot Corporation Response

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My father is mixed up in a Jamacican lottery scam.  After getting is accounts secured and monitoring his phone calls, he has started talking to the scammers again.  He is using Green Dot to send money now.  I called Green Dot and asked for some help with this matter.  I spent 30 minutes on the phone before talking to a live person who spoke very little english and transfered me back to the automated answering service.  Another 20 minutes and I was back to speaking with a live person who also spoke little english and I asked to be transfered to her supervisor.  On hold for another 10 minutes and finally got to talk to a customer service specialist.  Broken english, rude, and unhelpful.  These people are aiding criminals to pump millions of dollars out of the U.S.  They do want to help families who are trying to deal with these situations because it will hurt their business.  Less cards sold and less accounts set up equals less money for them.  When I asked the last person to transfer me to someone "higher up the ladder", I was told she was at the top.  I argued with her on this and she put me on hold for about 20 miutes before coming back on the line and told me there is notheing she could do.  Out of all of the different agencies I've talked to in the last six weeks of this ordeal, Green Dot was was the most unhelpful.  Actually no help at all.  I would use caution when using their services because of their connection to scammers and not wanting to help consumers.  They are rude on the phone and speak broken engish with heavy accents which makes it very difficult to understand anything that they are not helping you with. Beware.


This report was posted on Ripoff Report on 07/05/2013 04:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot/Monrovia-California-91017/Green-Dot-Green-Dot-Money-Pak-Green-Dot-Corporation-Green-Dot-unhelpful-unprofessional-1064708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - ()

MoneyPak works as a “cash top-up card” that consumers can use to reload prepaid debit cards, add money to their PayPal account, or make same-day payments to approved MoneyPak partners. Green Dot is committed to educating consumers about how to avoid being victims of scams and we work closely with law enforcement to help enhance these efforts. A fraud warning is included on the MoneyPak package and information on protecting yourself from fraud, including common scams, is available on the MoneyPak website. When using MoneyPak, consumers should first verify the recipient is on the list of approved partner companies listed on the MoneyPak website, and never provide MoneyPak information to an individual person requesting it as a form of payment. For approved MoneyPak partners and other information on using MoneyPak, go to www.MoneyPak.com.

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