• Report: #1071056

Complaint Review: Green Mountain Energy

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  • Submitted: Mon, July 29, 2013
  • Updated: Mon, July 29, 2013

  • Reported By: DFB — McKinney Texas
Green Mountain Energy
Austin, Texas USA

Green Mountain Energy I signed up 8.9 % monthly rate, confirmed it in person, second bill 13.15%, they said this is a charge for monthly, if I would like to sign up for one year rate would go down. Austin Texas

*REBUTTAL Owner of company: Re: customer complaint

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 I signed up seminar Green Mountain Energy stated 8.9 rate which I currently had at another electric service provider.  They said this is the same but I would be helping the environment.  Of course, they lied rate is 13.15$, which they will lower if I sign up not monthly.  I said I would like a copy of contract I signed, they said they could not do that, but I could go to their website and get.  Which I will because my bill went from est $267.  to $479.00.  I also read something about increasing energy charge during some periods.   Stay away, or you will be very sorry as I am.   


This report was posted on Ripoff Report on 07/29/2013 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Mountain-Energy/Austin-Texas-78768-9008/Green-Mountain-Energy-I-signed-up-89-monthly-rate-confirmed-it-in-person-second-bill-1071056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Re: customer complaint

AUTHOR: Green Mountain Energy - ()

We’re sorry to hear about this experience. Please e-mail us at feedback@greenmountain.com with your name and account information and we’ll figure out what happened and try to fix it. Thank you for your patience.

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