Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1190538

Complaint Review: Green Street Communities Inc - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Untamedkb — Phoenix Arizona
  • Author Not Confirmed What's this?
  • Why?
  • Green Street Communities Inc 3131 E Camelback Road Suite 412 Phoenix, Arizona USA

Green Street Communities Inc Derek Jarr Marc Nassos Green Street Real Estate Inc Arizona Community Ventures Inc Green Street Realty Happily took our money; home is still not done! Phoenix Arizona

*Author of original report: Resolved

*Author of original report: In The Real World We Use Facts To Back Up Our Claims

*REBUTTAL Owner of company: Buy Back Policy

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Would not recommend. Bought in July and still have major unresolved issues with landscaping, HVAC, cracks, pool equipment, fixes recommended from inspection, etc. 3 months later. It has been a real disappointment after investing our life savings. The 2 year builder warranty they sold us on does not exist..no documentation and none has been provided after several requests. 

As a buyer you have no idea who to bring your request to as there are no processes in place. It's a 4 year old company after all. The project manager is a glorified baby sitter with no authority. The owners Marc Nassos and Derek Jarr are not involved unless you comment publicly as I've noticed. On top of that the actual "Green Street" company is made up of 4-6 shell companies. You actually sign an agreement with Arizona Community Ventures Inc, but it is built by Green Street. No one takes charge to get things done. 

As it stands we are left with having to pursue the registrar of contractors and litigation to get what we paid for. It's unfortunate.  

I think the designs are nice, layouts are good but there are plenty of good quality builders in the Arcadia, central Phoenix area. They definitely use cheap labor, it's evident in the quality of anything outside of their core competency. I would urge anyone to consider who built your house, their history, quality and after sale warranty work before buying. Get everything in writing. Do not buy from them before the house is complete as they will take the retail price of what you want added and add 100%+. Given the chance they will try to extract the most amount of profit from you as possible to the detriment to the look of your house.

This report was posted on Ripoff Report on 11/21/2014 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/green-street-communities-inc/phoenix-arizona-85016/green-street-communities-inc-derek-jarr-marc-nassos-green-street-real-estate-inc-arizona-1190538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner

#3 Author of original report

Resolved

AUTHOR: - ()

POSTED: Monday, November 23, 2015

We have resolved our differences in a favorable manner.

Respond to this report!
What's this?

#2 Author of original report

In The Real World We Use Facts To Back Up Our Claims

AUTHOR: - ()

POSTED: Monday, March 23, 2015

This is a typical response of one of the owners of Green Street Communities; condescending, personal attacks with a complete lack of a factual data source. This is the first time I've heard from him since the fall of 2014. Funnily enough in a public forum, no call or email direct to me.

To reiterate Green Street does not have a written warranty. I've been asking for that for over a year now. Clearly Derek did not attach one here.

I most definitely did not communicate that you have addressed my concerns. Attached is the outstanding list that has been ignored in 2015. That's right...they've simply stopped responding. They are on their 3rd (!) project manager since I bought the house in only 5 months. That says a lot about how the company is run. The latest project manager has drawn a line in the sand and simply refuses to continue working to finish what we paid for.

Green Street does not have a buy back policy advertised anywhere or communicated through any channel. This off-the-cuff running of a business shows the lack of experience of the owners...the company is only 4 years old.

I've attached some photos of what the landscaping we paid for currently looks like.

 

Respond to this report!
What's this?

#1 REBUTTAL Owner of company

Buy Back Policy

AUTHOR: Derek Jarr - (USA)

POSTED: Sunday, March 22, 2015

We understand Korey had some frustrations with his new home and for that we apologize. He has recently communicated to our staff we have addressed all of the concerns listed in this original report.

We stand by our warranty and will be happy to handle any future items that might arise. Buying a new home fmor a licensed contractor, home builder is the best warranty you can get.

We have never had a problem with the Registar of Contractors.

We take pride in our clear & direct communication and welcome constructive feedback.

 

Construction is never easy and building a home can be an intense process.  I am disappointed to hear Korey may still not be completely happy with his home. He has an amazing home and a lot of people would love to own.

If Korey is still not satisfied, we would like to discuss purchasing his home back and allow him to find another home that suits his needs better.

 

At Green Street Communities, INC. we are continuing to improve our systems and client services.  We are not perfect, but are constanting improving with dozens of happy clients and friends that love their Green Street Home.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now