- Report: #1102823
Report - Rebuttal - Arbitrate
Complaint Review: Green Tree Services LLC
Green Tree Services LLC345 St Peter St St Paul, Minnesota USA
Green Tree Services LLC Time to be put out-of-business Saint Paul Minnesota
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After our third ( “3rd”) HAMP application, Green Tree Services LLC finally started our reduced payment schedule almost a year from our initial application into the HAMP Program. Because of the distaste that had developed during our application process and prior to our acceptance into the Program, the intentional mistruths (“we misplaced your application & we need you to re-apply,”) Green Tree Services LLC, the Customer Service Department / all Customer Service Representatives and any company related Agent(s) began their strategy of arrogance and bullying and their obsession of a few of the Representatives, to design a daily telephone “annoyance” schedule. My wife & I are convinced that Green Tree Customer Service “employees,” intentionally caused and blocked our qualifying for the “HAMP” program. When we finally did qualify for the reduced monthly payment arrangement, Green Tree’s attitude “changed.”
We found Green Tree’s Accounting Department returned our payment statement’s without ever identifying interest, principle or any other monthly uses of our total payment. The majority of these statements had any detailed or written data to record our payment history of the loan. We never knew what the breakdown of interest, principle late fees, etc.. Many times, there would be an amount charged in the “other bracket” yet when we called, (Billing) we were given some ridiculous story to appease us. When the call was transferred back to the CS Representative, he/she, would document the call and refer to the communication as “a Negative Response.” These representatives actually kept a history of those comments/complaints. When I walked in on a call, which the agent had my wife in tears from an agents effective brow-beating technics I wrote the St Paul Office (Four (4) times) and demanded that the telephone calls stopped… my attitude also changed.
We feel Green Tree’s lack of disclosure or the breakdown of our payment history was intentional, just another way Green Tree’s premeditated tactics combined with their “imposing” style of *behavior worked to finally make us Homeless.
*Customer Service began robo-calling our telephone number, requesting payments, adding “late fees” and intentionally finding any way in which to intimidate us. There are several occasions I was witness to the CS Representative using the threat of “his ability” to place us on a list to begin Foreclosure! “I warn you, Mr. **, I can simply place you in Foreclosure”… “you need to ask yourself, Mr. **, do you want this house or not?” These agents working for Green Tree Services LLC, are without a doubt the rudest, most offensive & discourteous individuals in the businesses. The practice of using harassing tactics had become deliberate by a few representatives who began calling each day to either cuss & intimidate me or if he/she was able to get my wife on the phone, they would pressure & provoke her into tears. A record of telephone calls when left unanswered would amount to 3-6 calls per hour and in “one-day” there were thirty-six (36) calls on the message machine. Each Green Tree Service Representative was disrespectful, telephone calls were laced with profanity, telephone calls prior to 7:00 a.m. & after 10: p.m., calling neighbors with fictitious stories of urgency to indicate ones need to call what would be a Green Tree Services LLC, unlisted number, and their attempt to trick each person with constant bullying by the use of fear convincing and intimidation through harassment.
It was when I requested by USPS “return receipt request,” that all communication via the telephone cease that the Customer Service agent(s) at Green Tree Service LLC began to initiate their strategy to arrogantly foreclose on my home.
When I heard that I had been placed in Foreclosure as I was able provide the full amount of the Deed. I called the Green Tree Services telephone as per their website www.gtservicing.com . The first agent I spoke with actually began to arrogantly laugh. “Do you really expect me to believe you have $120,000.00? Even with his ego up his a*s and his continued arrogant laugh, I explained that I did have the funds to purchase the Deed for the residence. In the Civil matter in the Plumas County Superior Court we provided both the copy of the $137,850.00 Cashier Check and the refusal of the Green Tree Service Agent to accept the payment as a Payoff! We were evicted but it was ordered that the Bank receive was to receive absolutely ZERO in compensation, back rent or any other fee’s concerning the Foreclosure or Eviction.
After reading the multitude of complaints written concerning this Company, it must be obvious to others as it is to me, that not only does Green Tree Services LLC, need to be investigated as to practices in their accounting, their arrogant CS behavior and their intentionally harassing individuals who are customers of an financial institution not a backyard bullying contest!
There is a similarity and pattern to each and every complaint I have read…Green Tree Services LLC, has a lengthy history of unethical behavior and should be barred from further business. I hope each client of Green Tree will take the time to tell their story as you have indicated here to provide evidence of this companies horrible record.
This report was posted on Ripoff Report on 11/28/2013 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Tree-Services-LLC/St-Paul-Minnesota-55102/Green-Tree-Services-LLC-Time-to-be-put-out-of-business-Saint-Paul-Minnesota-1102823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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