- Report: #526183
Report - Rebuttal - Arbitrate
Complaint Review: Greg Smith Equipment Sales
Greg Smith Equipment Sales5800 massachusetts ave, Indianapolis, Indiana United States of America
Greg Smith Equipment Sales Certified Nightmare Indianapolis, Indiana
*Author of original report: Acurate Complaint but resolved
*Consumer Comment: Consumer seems unreasonable
*REBUTTAL Owner of company: This report is inaccurate
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DIRECT LIFTS Now certified? A Certified Nightmare so far!
I read postings on how good their automotive 4 post lifts were supposed to be, so I bought one recently (4 post pro pack 9 plus) and had hidden damage from shipping or other which gouged and scraped it all up (on the top of the main runway) and Greg Smith equipment has advised that when it leaves their store, its mine and not their responsibility (even tho I paid for them to ship it, they choose the shipping, and they havent answered the question of if they check the bottom of the 2500 package at their warehouse before it leaves), They first advised me for two weeks that they were filing a claim with the shipping company and waiting for a response, only to then tell me that it was my problem to file a claim. [continued below]....
I also find that the wheels have holes too small for the bolts and you have to spend hours re-drilling out the oblong holes, and the bolts have to be put in just right so as not to bind up the wheels. Then the control motor/unit can only be put on one end (not two like they say in their ad or manual) the safety release lever is hit by the ramp (if you choose the end with the ramps) and you have to cut/notch out the ramp to be able to use the safety lever to lower your car, and/or not risk the ramp weight moving it for you if you reverse the configuration. It also looks like it will have to be anchored, seems it is way too wobbly to feel safe by putting 6 or 7 thousand pds above my head. Especially by designers who cant get the bolts and holes right, or safety catch clearance, and seem to know about it but dont care!? Greg Smith equipment advises that the manufacturer is aware of the problems but havent fixed it yet, I wrote the manufacturer and they wouldnt reply!!! Why would you sell something you have to modify but not tell anyone or fix???? So after 2 weeks and now having to start over, I call again due to my being a bit irritated at this point, and get to speak with Greg Smith himself (which at first I thought was kind of an honor) who was rude and was irritated by me sending an email to his staff indicating that many of my friends looking to buy lifts were disappointed, concerned and wouldnt buy one unless all the issues were resolved on it (there was a group of us interested in buying). He stated that I was spreading rumors and he was not professional as he told me to call back and they would "hold my hand"as I filled out the claim forms if I couldnt do it? He also advised for me to just pack it up and ship it back(Let me just unbolt it all and find a big box and pay shipping again). I tried to explain how his rep had advised me she was filing the claim and taking care of it and had the emails to prove it, yet he had no response and only got more rude when I asked if he was concerned at all, that his staff would mislead the customer and leave them out on their own. I wont go into the rest of it, but it wasnt a professional response like I thought it would be and I had a tough time getting to say anything without being interrupted with an attitude response. I wasn't rude on the phone and I went back and re-read my emails I sent to see if I had sent something vulgar or out right rude threatening some sort of massive attack on his company but didnt find the issue, nor did others. More icing on the cake, is when I went to use the pro jack 4500, the jack wouldnt pump up, fortunately the tech at Greg Smith sent me a replacement (have yet to try it). But looks like a design flaw with the reservoir on the pump.
So now I have a 3600 dollar lift that I had to spend hours modifying to work, thats gouged and scraped with metal shavings that they want me to spray paint to fill the grooves and replace the now missing durable powder coat finish, file my own claim since its not their problem, admit there are issues that they knew about but havent told anyone, and apparently could care less once they sell it.
This report was posted on Ripoff Report on 11/20/2009 12:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Greg-Smith-Equipment-Sales/Indianapolis-Indiana-46218/Greg-Smith-Equipment-Sales-Certified-Nightmare-Indianapolis-Indiana-526183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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