• Report: #1075377

Complaint Review: Grifaldo's Properties Inc

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  • Submitted: Tue, August 13, 2013
  • Updated: Tue, August 13, 2013

  • Reported By: mad momma — chandler Arizona
Grifaldo's Properties Inc
200 Valencia dr suite 160 jacksonville, North Carolina USA

Grifaldo's Properties Inc Christy Grifaldo/Joseph and Megan Harms not following the law in regards to returning security deposit jacksonville North Carolina

*Author of original report: Still breached the Law!!!

*REBUTTAL Owner of company: Timothy & Courtney Kneuss

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 RENTERS BEWARE!! My son and daughter in law rented a place from Christy Grifaldo and property owners Mr. and Mrs. Harms. The first think to mention is that Mrs. Grifaldo dont want to communicate to renters. The move out date on this property was June June 28 2013 but rent was paid until July 4, 2013. Mrs. Grifaldo had new tentents moving in on July 5, 2013. Besides communication, the problems begain when moveout was taking place.

Mrs. Grifaldo informed my daughter in law before the final walk through that the owners had been in the house and had concerns. She then informed her that she was responsible for the carpet in the house. We provided an email that was sent to her about the carpet after move in. This matter was dropped. Next, Mrs. Grifaldo informed my daughter in law that they would be responsible for the wooden fence that surrounded the back yard because it was weathered. We protested this and said it was normal wear and tear in a state where something was weathered due to humidity. This issue was then dropped. Finally, the issue of the storm door emerged. She wanted to charge them because it separted from the joint where the screws were stripped. At the final walk through, Mrs. Grifaldo stated everything looked good except the home owners concern about the screen door. On July 1, 2013 a text message was sent to Mrs. Grifaldo asking if she had talked to the home owners regarding the door because she believes it was normal wear and tear. Mrs. Grifaldo responded she would call soon. With no response, on July 6, 2013 another text was sent again asking for information. No response was heard again. On July 7, 2013 an email was sent to Mrs. Grifaldo expressing concerns about the above issue. On July 8, 2013 Mrs. Grifaldo did respond but didnt address any concerns in the email. She stated once everything was complete she would let us know and to remind us that she had 30 days. On July 16, 2013 another email was sent to Mrs. Grifaldo due to her not addressing concerns in the previous email. No response was gotten. Finally on July 31, 2013 an email from Mrs. Grifaldo arrived stating the account had been closed and everything will be in the mail shortly. After 30 days had elapsed, my daughter in law attemped call Mrs. Grifaldo due to nothing had came in the mail. On august 8, 2013 my son returned from deployment and went into Mrs. Grifaldo's office. She refused to talk to them. Later that day she sent them an email stating she still had their deposit and now was going to charge them for missing paint and wood chips on a door frame. On August 12, 2013, another email was sent to Mrs. Grifaldo stating she had breached the law in North Carolina by not returning the security deposit in 30 days or by providing an interim accounting in 30 days. We also requested that the security deposit needed to be returned immediately. That evening she responded in email stating she understood our frustration but she couldnt close out the account until she gets invoices from contractors. Mrs. Grifaldo also told us to feel free to take the home owners to court.

It is sad that Mrs. Grifaldo and these property owners are taking advantage of military personal. I would never recommend her as a broker. I would avoid all properties that Mr. and Mrs. Harms own. They are believing that because my son and his wife are younger that they can take advantage of them. So, RENTER BEWARE with this realtor broker!!!!!


This report was posted on Ripoff Report on 08/13/2013 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grifaldos-Properties-Inc/jacksonville-North-Carolina-28546/Grifaldos-Properties-Inc-Christy-GrifaldoJoseph-and-Megan-Harms-not-following-the-law-i-1075377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Still breached the Law!!!

AUTHOR: mad momma - ()

It is still a fact that you have held their security deposit past the 30 day mark that was August 4, 2013. You never provided an interim account to them at the 30 day mark if all the damages were true. The frame in the rebuttal that is mentionEd could if been caused by new renters. It is funny how this so called damage never appeared until your email on August 8, 2013 in which the kids had been moved out almost a month. Bottom line is: North Carolina law was broken!!!!!

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#2 REBUTTAL Owner of company

Timothy & Courtney Kneuss

AUTHOR: Grifaldo Properties - ()

I return all messages during business hours.  The only reason they would not get a call back or email in the same day is if they call, texted or emailed after business hours. The items they were charged for were actual damage per the guidelines of damages. Complete door frame was busted to the point that it could not close, the door frame was not a little chip, it had chunks of wood missing were furniture was banged into it, chipping off the frame.  As for carpet or fence never once did Timothy or Courtney hear from me that they were being charge for either itmes.  That is a completly false statment you are making regarding the carpet and fence.  They may have had the inspection early, but the acutal move out date was July 3, 2013 not in June as you stated.  The day your son came into the office I did in NO WAY refuse to speak with them, as I was in a meeting with a client (that had an appointment) and wasn't even aware they were here.  My assistant did go out and speak with them and informed them that I was unavailable.   When I did return, I did send him a email with a status update. We are required to send out all security deposits with invoices stating charges.  The hold up to get the deposit out to them was waiting on the vendors to get the invoice to us.  I did let them know soon as we had them we would be closing out their account. No one was taken advantage of here.  Your son and daughter in law completed and signed a move in sheet when renting the home.  We compare that move in sheet when we do the move out inspection.  The two items they were charged for were not listed on the original move in sheet that they turned in and signed. I did explain to them if they did have a issue with the deposit they are welcome to take the issue to small claims court as our decison is fair and final. As for us taking advantage of military. We are a military family owned company and take the miltary very serious and we did assist this military couple with the lease that they technially were still in till July 24, 2013 by finding a tenant to take over the lease early for them so they would not have to keep paying on this home once they moved out.  Again I am sorry you feel your son was taken advantage of but I assure you they were not. 

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