Complaint Review: Group ISO - Irvine California
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- Author Confirmed
- Group ISO 18006 Sky Park Cir Irvine, California U.S.A.
- Phone: 800-960.0135
- Web:
- Category: Credit Card Processing (ACH) Companies
Group ISO In Irvine California Group ISO Thieves Irvine California
*REBUTTAL Owner of company: GROUP ISO ARE THIEVES
*Consumer Comment: False? Are you joking?
*UPDATE Employee: This is False
*Author of original report: GROUP ISO CROOKS!
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Group ISO has stolen In excess of $5,000.00 from me! We had an account with them and things started to change around March of 2008. Suddenly we stopped receiving monthly statements. When I inquired it took them several phone calls, emails and faxes to get them to me. Someone sent me two and they were password protected so I could not open them. I inquired and NEVER received a response.
Then after a very bizarre amount of charge backs happened. I kept emailing my contact there. She would never respond in writing. When the charge backs that we disputed were reverse I noticed our deposits were NOT going into our bank.
I inquired and Allison Montgomery, finally emailed back with an email entitled "Permission to start reserve account" All the email had in it was their regulation to start some reserve account.
We had a 30 minute telephone conversation with Allison, after many, many voice mails messages were left. She basically threatened to make sure we would NEVER be able to process credit cards and told us our company was horrible and the charge backs were our fault. She said since we had $4,000.00 dollars deposited that we were halfway there and that she wanted $6,000.00 deposited. That we would get our money back six months after the last charge back. She was rude and kept asking us if we wanted to close or account.
We stopped doing credit card charges. Our small business has still not recovered from what they did to us. W did close our account. We did not pay the $300.00 fee. I told them to us the money they had stolen from us to collect their fee.
Allison never would give us an accounting of where our money went. To this we have no idea where it went and what happened to it. We found out inadvertently that all the charge backs that came back in our favor were reverse and NEVER went back to any of our customers either.
I have repeatedly tried to contact them. They say there is NO reserve account. They never respond. So I am thinking of contacting the State Attorney General and filing a lawsuit! They are nothing but a bunch of thieves!
Ebony
Casa Grande, Arizona
U.S.A.
This report was posted on Ripoff Report on 04/03/2009 09:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/group-iso/irvine-california-92614/group-iso-in-irvine-california-group-iso-thieves-irvine-california-440476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 REBUTTAL Owner of company
GROUP ISO ARE THIEVES
AUTHOR: Pamela Reaves - (United States of America)
SUBMITTED: Friday, June 25, 2010
We have been trying for years to communicate with Allison ans all we get are excuses.
We are now going to contact an attorney and file a law suite. I have looked at all of these consumer reports and we are lucky to only have 20K to 30K taken, looks like others have had 100k to 200K stolen by Group ISO.
There should a be a class action law suite against Group ISO. How can you explain nine separate complaints, with the same issues and the same results. None of these people know each other yet they all have the same things in common. Using Group ISO to process credit card transactions and having their money disappear into cyberpsace at the hands of Group ISO and no resolution only excuses by Group ISO.
Hard working people having their money disappear by using Group ISO. And all Group ISO can say is chargeback, consumer fraud blah blah blah! Or they simply ignore you or send a threatening attorney's letter.
Where is all that money going to? Allisons cancer bills? Is that even a true statementby her. Or just trying to get sympathy so no one will pursue the money trail.
Group ISO put me out of business. If anyone wants to get together to start a class action lawsuit please phone 800.590.7242 and leave all your information. Let's get together to stop this.
Pamela
Casa Grande AZ
#3 Consumer Comment
False? Are you joking?
AUTHOR: GroupISOSteals - (United States of America)
SUBMITTED: Friday, April 02, 2010
You can't take someone to court for documenting true events. Nice try at the scare tactics though...
I'm sure it will deter people from doing business with Group ISO and rightfully so. If you don't want people to post negative things then you might consider conducting business with a bit of integrity.
#2 UPDATE Employee
This is False
AUTHOR: Groupiso - (U.S.A.)
SUBMITTED: Tuesday, June 16, 2009
Group ISO is protecting themselves from being affected of Fraud by merchants. In order to do so, they require that the services or goods be rendered with full satisfaction by the customer in order to release funds to the merchant. Each merchant agreement in which is signed by the merchant and states that Group ISO may do this.
The Merchant Agreement states every provision of each credit card transaction. A merchant is fully responsible for every transaction they make and cannot blame Group ISO if they have not fully performed their part of the contract with the customers they have. Every merchant is provided with a monthly invoice and cannot blame an employee of the company who is relaying the information to them. Read the merchant agreement!
This type of statements are libel per se and each individual who makes write such statements which are false, unprivileged and published in a public forum over the internet is liable for defamation. The postings of these false and misleading comments are malicious and intentionally directed against Group ISO and in order to femae the reputation and business. In addition, the false statements made and published by any individual who tend to directly injure Group ISO's business by impputing the conduct of Group ISO that creates a natural tendency to lessen Group ISO's profits and gradually ruin the business.
Group ISO will file a suit against any individuals who do publish any sort of statements as stated above.
#1 Author of original report
GROUP ISO CROOKS!
AUTHOR: Ebony - (U.S.A.)
SUBMITTED: Friday, April 03, 2009
If anyone else who has had issues with group ISO would like to contact me please call 800.687.0540
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