• Report: #680007

Complaint Review: Grumbine's RV

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, January 07, 2011
  • Updated: Sat, January 21, 2012

  • Reported By: MARK — Elkins West Virginia USA
Grumbine's RV
7501 Allentown Blvd Harrisburg, Pennsylvania United States of America

Grumbine's RV Beware of this Dealership, Could care less about there Customers, Harrisburg, Pennsylvania

*REBUTTAL Individual responds: And Now What Really Happened ! !

*UPDATE Employee: TRUE ACCOUNT OF TRANSACTION W/ SUPPORTING DOCUMENTS!

*UPDATE Employee: VERY FALSE REPORTING BY THIS INDIVIDUAL!!!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

my hope is that somone will read this and be willing to do somthing about this.

on november 22nd 2010 i was browsing on ebay and ran across a listing for a used rv for sale i am disabled and receive ssi so i don't have very much income and i was looking for somthing that maybe i could afford it was a 1979 coachmen rv so i bid on it and won the auction at $2175.00 now keep in mine i did not expect much for this price so i drive from west virginia to the dealership in pa about 3 to 4 hours away i got there around 5pm it was just starting to get dark so the salesman meets me inside and the saleslady there wants to take care of the paperwork and i said i would like to take a peek at the rv and the salesman takes me outside to it.

 

the thing to keep in mine here is that i already agreed to buy it when i won the auction on ebay this is the rules of ebay so i step up in to the rv and it feels like iam walking on a sponge soaked with water i look up and the ceilings have been replaced and are now drooping and falling down there was no mention of this in the listing and no mention of the floors being weak and very soft so i started it up and my god the exhaust is leaking very bad and so loud you could not hear yourself talk and this thing was bone dry on gas in there description of this rv there was no mention of this or any pictures showing these problems also i noticed when the salesmen was backing up to park it that the tail lights were all goofed up

they did mention in there listing that there was no generator in fact i did find a generator so to me that shows me how much attention was payed to listing this rv the listing on ebay is all i have to go on if the dealerships listing is not truthful or if they are notdisclosing problems that is grounds for a disbute for item not as described and that is against ebay rules so i have know choice but to carry thru with my obligation to purchase this rv and after doing so in my opinon this rv is not safe for the road so i leave it at the dealership and on the way back i was so upset from being screwed over by there false and misleading description of this thing that i called ebay on the phone and told them i wanted this transaction stopped and that i would get in touch with the dealership and inform them of it

so i called them the next day and ask them in a polite manner if they would please refund my money and they could keep $90 of it to pay there ebay fees and they flat out refused now this is a dealership that sells 60 and 70 thousand dollar rvs and has many chains of stores around the world and they are that greedy that they would refuse even a partial refund this just blew my mind it just shows the kind of world that we live in when a muti million dollar outfit refuses a refund of $2100 there is not other word for this but wrong

so i did what i thought was best to get myself out of this and i list this thing on ebay and i tell all that i know of the problems this thing have but i could not get it sold even at $1800 dollars and on top of that the dealership is now claiming that they will start charging me storage for this thing so i keep relisting it on ebay and i finally sold it for $1600 dollars and paided ebay $85.00 for letting me do that the person i sold it too is aware of all the problems that i was able to find in my short visit there and they were included in my listing as they should have been when the dealership listed it

so today i sent a request of payment from the dealership thru paypal in the amount of $590.00 again they refused this is the amount i loss on the sale payed 2175 plus tags and tax total of $2190sold for 1600 i lost$590.00 not counting my gas for driving up there and the hassle they have caused me since the purchaseall because they are such a bunch of dishonest and uncaring people with millions of dollars who go around ripping people like me off...oh and by the way i am rich also i receive $674.00 a month to live on and i would not treat my worst enemy the way they have me


This report was posted on Ripoff Report on 01/07/2011 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grumbines-RV/Harrisburg-Pennsylvania-17112/Grumbines-RV-Beware-of-this-Dealership-Could-care-less-about-there-Customers-Harrisbu-680007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Grumbine's RV

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

And Now What Really Happened ! !

AUTHOR: Mark - (United States of America)

The Truth.. it was a 1979 Coachmen RV, it was being sold as "as is" Reality...What really happened, is This. I also Have Documents to back up what happend,There indeed WAS a Exhaust Leak..I never hired anyone to pick up the rv,the only person who did pick up the RV was the person that i sold it to on ebay, which i had to do since the wimps there at the dealership were not Honest or willing to make things right with the deal,The dealership also told me that if i did not pick up the RV that they would charge me storage on it. Now, about being given the opportunity to veiw the RV before purchasing it, i was given the opportunity to look it over "in the dark" no offer to pull it in the Garage where it could be seen by the human eye..when i first went in i was approached by the Business manager "Jennifer Haag" to take care of the paperwork as they were closing for the day..then, i asked her about seeing it and she said " I had to take it because i already won it on Ebay" in which i agree, i did bid on it and i did win it. as far as me bidding and winning another bid on ebay, that happended a long time after this nightmare...yes, i bidded on another item just to mess with them..because they done flat out refused to refund any of my money on the RV because they knew it was Junk..they knew it when they sold it. after buying this rottened down pile of junk, i did decide to leave it there at the dealership..because i did not think it would make the trip back home, and i was not in the mood for a ticket from the PA State Police because of the leaking exhaust. I did list it on ebay after i seen they were not going to refund my money.

I did sell the RV for $1600.00 "and have the receipt to prove it" i never made a dime on it, and was not trying too,Just wanted to get my money back, which i did not. What it all boils down too is this, They are greedy and rotten to the bone..to fight and make up storys of things that are not true is just a sample of how low they really are..The sale price was $2190.00 i asked them to refund my money and they could keep $90.00 for the ebay fees, they flat out refused and told me there would be no refund of any kind..imagine, a Dealership with stores all over the US..Making Thousands upon Thousands of dollars a day refused to refund $2190.00. why could they not do that and resell it again? why fight and be so greedy over that little bit of cash ? I am not the only one who has had bad dealings with them, check out there "feedback" on ebay. i also have emails from some people who looked at that RV "in the daylight" and told me they could not belive that a dealership would screw somone over like they do. ya know, it seems they need the money more than me,and they have it. I did write letters to the BBB and to the attourney general there in PA..and of course they would not help..ya see they all stick together. and its nice to know that the people there at Grumbines think i am "disillusioned" and the fact they question my stability...well i question them as being humans with the morals of a jackal..and being supportive of there customers, quit trying to rip the people off, there is enough hating in this world..enjoy your winnings, big profits, stop ripping off the little guy,making up things that are not true won't get you anywhere...I too am glad for this forumn..and its true you can't always belive what you read..especially from dealerships like Grumbine's RV.

 
Respond to this report!
What's this?

#2 UPDATE Employee

TRUE ACCOUNT OF TRANSACTION W/ SUPPORTING DOCUMENTS!

AUTHOR: SALES MGR - (USA)

Mr. Dye indeed won the bidding on a 1979 Coachmen Class C motor home on Ebay...details stating that it needed TLC and being sold 100% As-Is.  We did list issues that were wrong with the unit, but not every single detail, because in fact, it is a "1979" motor home.  Anyone with common sense knows that a 32 yr old vehicle being sold as-is with no reserve will have some issues.  But there was NO exhaust leak!!  This was verified by the driver he hired to come pick up the motor home.  Mr. Dye has made this part of his excuse for not wanting to take it.

The customer was given the opportunity to view the motor home before he paid or signed any papers...just like we do with all our customers who won a bid on ebay.  We have had customers who have won bids, came in to go over the unit, and if it was not to their satisfaction, did not take it.  Mr Dye indeed viewed it, LIKED it, and then proceeded to sign all necessary papers and pay for it.  What he is not mentioning in his complaint is that when he went home, he placed another bid on another motor home we placed on Ebay and won that bid as well.  He tried renegotiating one purchase for another which we couldn't accomidate him with. 

Mr. Dye had chosen to leave the 79 Coachmen at the dealership not because of it possibly being unroadworthy, but because he had no means of getting it home.  The motor home was traded in from a customer from Georgia, who had driven it to our dealership 3 weeks prior.  This is why he felt the need to hire a driver, who I met with for the reason of needing to quote Mr Dye a price for transport. During this time, the customer listed the motor home on Ebay for $2300 for him to sell personally, which I have a copy of his listing, not $1800.  So his intention was to buy this and resell it for a profit.  What I question is: How is the dealership responsible for the loss of profit from a vehicle a customer now owns and tries to resell?  Does this make any sense?  He wants the dealership to cover his loss from the sale. I told him that the dealership is not responsible for his personal loss.  This is the reason for refusing to pay him $590. 

He filed a complaint with the Better Business Bureau for the non-payment of $590, which we are an accredited member of.  We complied with the BBB's investigation and supplied all supporting documents, which they later found his complaint to be unwarranted and dismissed the case.  This was also a fact he failed to mention.

Another fact he has failed to mention was his threatening demeanor with phone calls and emails.  He stated, "and the hassle they have caused me since the purchase...", which is completely false.  Mr Dye has called into the dealership several times threaten the employees and myself with physical harm and the possibility of "taking everyone out."  I have 34 paypal requests all with notes from him with threats, which I have saved for the use of filing a restraining order against him since I know am questioning his stability.  Unfortunately for Mr Dye, I have kept record and supporting documentation on all activities since our initial transaction.

These forumns are great and needed for consumer information and protection.  I am very thankful that a site like this does allow for a rebutal because sometimes, especially in this case, you can't believe everything you read.
Respond to this report!
What's this?

#3 UPDATE Employee

VERY FALSE REPORTING BY THIS INDIVIDUAL!!!

AUTHOR: SALES MGR - (USA)

As the Sales Mgr for the dealership in Mr. Dye's complaint, I feel very compelled to file a rebutal because of some false accusations made by him with the whole transaction.  I believe him to be very disillusioned of the process and his request.

Mr. Dye indeed won the bidding on a 1979 Coachmen Class C motor home on Ebay...details stating that it needed TLC and being sold 100% As-Is.  We did list issues that were wrong with the unit, but not every single detail, because in fact, it is a "1979" motor home.  Anyone with common sense knows that a 32 yr old vehicle being sold as-is with no reserve will have some issues.  But there was NO exhaust leak!!  This was verified by the driver he hired to come pick up the motor home.  Mr. Dye has made this part of his excuse for not wanting to take it.

The customer was given the opportunity to view the motor home before he paid or signed any papers...just like we do with all our customers who won a bid on ebay.  We have had customers who have won bids, came in to go over the unit, and if it was not to their satisfaction, did not take it.  Mr Dye indeed viewed it, LIKED it, and then proceeded to sign all necessary papers and pay for it.  What he is not mentioning in his complaint is that when he went home, he placed another bid on another motor home we placed on Ebay and won that bid as well.  He tried renegotiating one purchase for another which we couldn't accomidate him with. 

Mr. Dye had chosen to leave the 79 Coachmen at the dealership not because of it possibly being unroadworthy, but because he had no means of getting it home.  The motor home was traded in from a customer from Georgia, who had driven it to our dealership 3 weeks prior.  This is why he felt the need to hire a driver, who I met with for the reason of needing to quote Mr Dye a price for transport. During this time, the customer listed the motor home on Ebay for $2300 for him to sell personally, which I have a copy of his listing, not $1800.  So his intention was to buy this and resell it for a profit.  What I question is: How is the dealership responsible for the loss of profit from a vehicle a customer now owns and tries to resell?  Does this make any sense?  He wants the dealership to cover his loss from the sale. I told him that the dealership is not responsible for his personal loss.  This is the reason for refusing to pay him $590. 

He filed a complaint with the Better Business Bureau for the non-payment of $590, which we are an accredited member of.  We complied with the BBB's investigation and supplied all supporting documents, which they later found his complaint to be unwarranted and dismissed the case.  This was also a fact he failed to mention.

Another fact he has failed to mention was his threatening demeanor with phone calls and emails.  He stated, "and the hassle they have caused me since the purchase...", which is completely false.  Mr Dye has called into the dealership several times threaten the employees and myself with physical harm and the possibility of "taking everyone out."  I have 34 paypal requests all with notes from him with threats, which I have saved for the use of filing a restraining order against him since I know am questioning his stability.  Unfortunately for Mr Dye, I have kept record and supporting documentation on all activities since our initial transaction.

These forumns are great and needed for consumer information and protection.  I am very thankful that a site like this does allow for a rebutal because sometimes, especially in this case, you can't believe everything you read.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory