Complaint Review: GSM NATION - Kirkland Washington
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- Author Not Confirmed
- GSM NATION 5270 Carillon Point, Kirkland, WA 98033 Kirkland, Washington USA
- Phone: 1-800-695-1815
- Web: http://www.gsmnation.com
- Category: Cellular Phone Companies
GSM NATION Took my money, delivered no product Kirkland Washington
*REBUTTAL Owner of company: GSM Nation Never Took the Customer's Money: Record of Voided Transaction Provided
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I ordered a phone on Friday the 14th, paid extra to have it over night shipped.
I received notice that because of your companies move it would be additional days before my phone got here.
I took 3 days off of work to wait for the phone, it never came. ( I use my cell phone for work)
I called and ask what happened, after a week of waiting, and I was told that someone called me and several emails were sent to let me know there was an issue. (never happened)
I pulled the phone records and email records and discovered there was no such contact.
I then received a notice that for one reason or another the phone I ordered from your web site was not available to me after the web site said it was.
I contacted my sales rep and ask what to do now, and while they worked on it I received an email that my order had been canceled.
This report was posted on Ripoff Report on 06/30/2013 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gsm-nation/kirkland-washington-98033/gsm-nation-took-my-money-delivered-no-product-kirkland-washington-1063232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
GSM Nation Never Took the Customer's Money: Record of Voided Transaction Provided
AUTHOR: GSMNation - ()
SUBMITTED: Monday, July 01, 2013
This is a clear case of confusion where the customer has failed to understand the standard business practices of one of the most trusted online sellers. The customer posted this report on June 30th reporting that GSM Nation has not refunded the money for the payment he made for a product he wished to purchase from our company. The following image from our Payment Transaction Service clearly shows that GSM Nation never accepted the payment for his order and the payment was voided on June 20th. A customer's money can only be refunded if the business accepts his money in the first place; if the payment the customer makes to the company is voided right at the outset, there is no transfer of money.
Proof of Voided Transaction: http://www.gsmnation.com/media/001.png
Furthermore, before we canceled the customer's transactions on June 20th, we called the customer a number of times on the phone number he provided on file to let him know that he had ordered the wrong phone for the Solavei service he wished to use. No other business provides such high level of customer service, where the customer is given a personal call after he has placed the order for a product to let him/her know that he has ordered the wrong product. We did not want to ship out $600+ product only to find the customer unsatisfied with his high ticket purchase. The following email from the Solavei (Service Provider's Support team) shows clear acknowledgement that the customer had ordered the wrong phone and that we did the right thing in voiding his order.
Proof that the customer ordered the wrong phone: http://www.gsmnation.com/media/004.jpeg
We appreciate the time our customer took out to provide feedback about our business but we follow the most ethical business practices to provide the most secure service for our customers. We hope our response will have answered all his concerns.
If you have any questions about our company, please reach out to us at 800-695-1815 or go to our website at www.gsmnation.com.
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