- Report: #404179
Report - Rebuttal - Arbitrate
Complaint Review: Guaranteed Dry Basement Solutions
Guaranteed Dry Basement Solutions608 Otterbranch Drive Magnolia, New Jersey U.S.A.
Guaranteed Dry Basement Solutions, Drymybasement.net, Basement Rx, Basement Doctor, Aqua Technologies This company, opening and operating under several different names has been ripping people off in Maryland, Delaware, New Jersey, Pennsylvania and New York...maybe further Magnolia New Jersey
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I made the mistake of hiring this company last spring for mold remediation and waterproofing, so that my family could remodel the basement. The sales guy Joe came out, told us the job would cost $13, 000, but they would give us a 25% discount for booking the job that day, as they had workers they were paying for doing nothing as there was limited work at the time. WE negotiated a bit more and got the price roughly down to $8000. The salesguy also told us if our doc writes us a note to have the mold removed, its completely tax deductible.
We had the work done (or so we thought) and 5 weeks later there was water in our basement. We called several times, Basement Rx at the time, and calls were never returned. WE repeatedly asked to speak with the owner, Stephen Schulz, but he never called us and was never reachable, although he was very easy to get in contact with when we wanted an estimate to have our basement finished and when he wanted payment.
Finally, we received a call back after I threatened to contact the BBB, Comsumer Reports, Attorney General, media. We received a voicemail indicating that a team would be out on a certain date for service. They did not give us a choice or ask if we were available. The crew did come back out and did some additional work, but the most disturbing thing was that the foreman told us that he was instructed by the owner, Stephen Schulz, not to call us back.
We still do not know if our basement is waterproofed, as we have not had substantial rain this summer, and our child's dream of having a basement playroom has been destroyed. When basement Rx did not call us back initially, we had other companies out to give us an estimate on remediating the problem. We were told we paid way too much and that it not appear any of the mold had been removed.
Now it appears that the company has changed names once again, and it additionally appears that Stephen Schulz has been brought up on criminal charges for hundreds of thousands of dollars of tax evasion and may be facing prison time. I don't know how this man goes to sleep at night with the way he lives his life. When negotiating ANY services, the best advice I can give is to check BBB records, Consumer Reports, and cross reference President's name with a google search.
Ask for licensing numbers and permits. Also beware, the website for Guaranteed Dry Basement Solutions states that they do not use subcontractors, but they ONLY subcontract. You can also call any accreditations they claim to have on their websites, as I will be doing, to report inaccuracies. BEWARE...if you use this company, you will not have a Lifetime Guarantee, your gurantee likely won't even last a year.
Trenton, New Jersey
This report was posted on Ripoff Report on 12/22/2008 09:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guaranteed-Dry-Basement-Solutions/Magnolia-New-Jersey-08049/Guaranteed-Dry-Basement-Solutions-Drymybasementnet-Basement-Rx-Basement-Doctor-Aqua-T-404179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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