• Report: #1079657

Complaint Review: Guaranteed Rate.com

  • Submitted: Tue, August 27, 2013
  • Updated: Tue, August 27, 2013

  • Reported By: BRH — City New York
Guaranteed Rate.com
4400 N Federal Hwy, Ste 150 Boca Ratan, Florida USA

Guaranteed Rate.com Mortgage refinancing applicant Boca Ratan Florida

*Consumer Suggestion: Please contact us

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I applied for a refinancing on my Florida second home with this company in late May 2013, fixing a rate.  After providing requested information and completing their application, I was advised on June 18th that my loan was approved.  Guaranteed Rate then asked me to provide information on my existing insurance and a few other less critical issues.  

In reviewing my existing insurance policy, Guaranteed Rate advised me that their underwriters required 100% of the loan amount in insurance coverage.  I thought this was strange and my insurance agent commented this made no sense, because it completely ignores the significant value of the land.    However, the Loan Officer was adamant this was critical, or they would have to reduce the loan amount.  I reluctantly agreed, after being advised by my insurance agent that I can't just change my insurance amounts with ease.  Once I increase it (based on submission of the appraisal from Guaranteed Rate) I won't be able to reduce this. 

After I agreed to the insurance increase, I assumed the final loan documents would be coming shortly.  However, instead, the Loan Officer called me to say they realized they needed more information.  This went on for about 6 weeks, asking for proof of earnings, business statements, etc., and at one point (late July) the Loan Officer advised me that my loan rate had expired and they would need to adjust my rate by 1/2%.  Reluctantly, I agreed.  I thought this would be the end; however, was again told the Underwriter needed more information.  I continued to provide bank statements and other materials until last week, when I was told Guaranteed Rate had declined my mortgage. 

The fact that I spent almost 3 months providing information and materials for this waste of time was frustrating enough.  In retrospect I have no idea what Guaranteed Rate means when they say they have an "Approval."   However, I have my suspicions, given interests rates were increasing and my locked rate from may was attractive. 

However, worse than their jerking me around, my insurance premiums have increased by almost $700 PER YEAR because of the demands by Guaranteed Rate.  I can't get out of these increased premiums.  


This report was posted on Ripoff Report on 08/27/2013 08:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guaranteed-Ratecom/Boca-Ratan-Florida-33431/Guaranteed-Ratecom-Mortgage-refinancing-applicant-Boca-Ratan-Florida-1079657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Please contact us

AUTHOR: Guaranteed Rate - ()

Hi BRH, I'm sorry to hear about your experience! Please contact us at customercare@guaranteedrate.com with your loan details or call us directly at 773-328-6467 and we will do our best to resolve things ASAP. 

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