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Report: #1099456

Complaint Review: Guardsman - Grand Rapids Michigan

  • Submitted:
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  • Reported By: Jamal — Eau Claire Wisconsin
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  • Guardsman Grand Rapids , Michigan USA

Guardsman Purchased their Elite plan in May of 2012 which covers every kind of damage. A year after I filed a claim on multiple pieces of furniture. I jumped through every hoop they asked of me. I filled out all forms and provided them with original receipt. A customer service rep called about 2 weeks later and asked me numerous questions on each piece of furniture needing repair. I spent 30 minutes on the phone with her. After all this she informed me that I had to report all damage within 5 days. Grand Rapids Michigan

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Purchased their Elite plan in May of 2012 which covers every kind of damage. A year after I filed a claim on multiple pieces of furniture. I jumped through every hoop they asked of me. I filled out all forms and provided them with original receipt. A customer service rep called about 2 weeks later and asked me numerous questions on each piece of furniture needing repair. I spent 30 minutes on the phone with her. After all this she informed me that I had to report all damage within 5 days. Which is all but impossible. This company is a scam. All they so is promise to be there for all warranty issues and then stall the process until the 5 days pass so they don't have to pay anything. Their main business is to sell a bunch of useless promises and furniture cleaning and repair products. I will be taking legal action against this fraudulent company. I want a full refund of what was paid for their Elite plan. I paid $259.99 for their Elite furniture plan. My plan number is 684158. 

This report was posted on Ripoff Report on 11/14/2013 10:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/guardsman/grand-rapids-michigan/guardsman-purchased-their-elite-plan-in-may-of-2012-which-covers-every-kind-of-damage-1099456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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