GUARDSMAN non existance of custermer care normally expected abingdon nationwide

6/10/2010..purchesed a riser / recliner chair and paid for extra cover which was with Guardsman.

After a year or so the litfing mechanism broke and had to be replaced. I think it took a couple of months  9approx.

     This year the same problem accurred so I started a log...

21 july  rang to report fault.explained the fault, and was told to download a claims form

22 july   posted claim form.

30 july   rang them and was told they had not recieved it.

30 july  posted another claim form 1st class RECORDED.

4 aug   rang for 1.1/2 hours ( nomal for this number )  no answer

13 aug   engineer came to my home and took several photo's and agreed the whole

mechanism needed replacing.

26 aug   i rang ,,,they refused to talk to me evan though they have written pemision

21 sept   rang ....told they would ring back...they didn't

22 sept   rang.....told they would ring back...they didn't

25 sept   rang.....told they would ring back...they didn't

1st oct   THEY rang me...said repair would be the end of NOVEMBER.

the standerd exuse is  " we are waiting for parts ! !

they knew they would need parts when i rang on 21 JULY !

they knew they would need parts when the engineer put his report in 13 AUGUST!

AS THIS HAS HAPPENED TO ME TWICE IT WOULD SEEM THIS IS STANDERD PRACTICE

FOR THIS ( and i suspect many other ) COMPANY.

As an invalid ,,as  I explained on the phone,,,this type of chair is essensial to my

well-being and is sold on that premiss.  I suffered sever discomfort for the whole

of the two periods mentioned above.

I hope you will give this report faverable consideration and perhapse help avoid

other infirm or elderly people going through the same dispicable treatment !!