• Report: #1081127

Complaint Review: GunBroker.com, LLC

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  • Submitted: Mon, September 02, 2013
  • Updated: Mon, September 02, 2013

  • Reported By: Vintage_1898 — Somers Point New Jersey
GunBroker.com, LLC
Kennesaw, Georgia USA

GunBroker.com, LLC - GunBroker - www.GunBroker.com Account locked, cannot access account and being charged for services not received! Kennesaw Georgia

*Author of original report: GUNBROKER.COM - THREATENING CUSTOMERS WITH FALSE POLICE REPORTS!

*Author of original report: ADDRESSES OF STEVEN F. URVAN, KIMBERLY VERSKA, STEPHEN VERSKA AND MORE!

*Author of original report: MORE EXTENSIONS FOR THE GUNBROKER PHONE NUMBER - (720)-223-0164

*Author of original report: CONTACT PHONE NUMBERS AND EXTENSION FOR GUNBROKER, LLC

*Author of original report: GUNBROKER HAS FRAUDULENTLY CHARGED MY CHECKING ACCOUNT!

*Author of original report: Why don't YOU tell the truth!

*UPDATE Employee: Why don't you just tell the truth...

*Author of original report: EVEN MORE... - GUNBROKER HOLDS ACCOUNT HOSTAGE UNLESS BBB COMPLAINT IS REMOVED!

*Author of original report: MORE - GUNBROKER HOLDS ACCOUNT HOSTAGE UNLESS BBB COMPLAINT IS REMOVED!

*Author of original report: GUNBROKER HOLDS ACCOUNT HOSTAGE UNLESS BBB COMPLAINT IS REMOVED!

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On 9/02/2013 I updated my GunBroker LLC account email address, I confirmed the change via the link sent in an automated email to me at my new address.

Immediately after clicking the link, I was taken to a page stating that  "Your account is under review". I could no longer access my account and cannot communicate with buyers that purchased items from me, in effect, I cannot complete transactions and have suffered a loss of sales.

I have tried contacting the company several times with no reply, my account was verified and they have my credit card and checking account information on file.

I should be entitled to a refund for my listing fees and immediate re-activation of my account as they are charging me for a service I cannot utilize. I have experienced a financial loss of over $700 for one listing alone, not counting the numerous other listings I have that still show up on the GunBroker.com website but since my account is locked/under review I cannot complete these transaction and or communicate with bidders/buyers.

I am seeking legal action against GunBroker, LLC if this problem is not immediately resolved. This is a very shady company that doesn't even list a telephone number and uses a P.O. Box as the company address, you cannot make contact with a live person and many other users have had this same experience.

Zero communication from a company that has collected hundreds if not thousands of dollars in listing fees over the past two-three years from me, I cannot view my account and see my statements, etc. however they continue to initiate EFT's (Electronic Fund Transfers) from my checking account for a service (again) that I cannot utilize.

Below is the BBB compliant I filed against this company;

 

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 27321091.
Correspondence regarding this complaint will be emailed to : ********@comcast.net
Please print a copy of this for your records.

Filed on : September 2 2013

Filed by :
******* *****
*** ******* *****
Somers Point NJ 08244


Filed against :
Gunbroker.com
PO Box 2511
Kennesaw GA 30156-9108


Complaint Description:
On 9/02/2013 I attempted to change my account email address. I successfully verified my new email address, however, my account was disabled/locked. On 9/02/2013 I attempted to change my account email address. I successfully verified my new email address, however, my account was disabled/locked. I have attempted to contact GunBroker LLC, the company does not provide a telephone number and has not responded to my request(s) to have my account re-activated. As a result, I have lost sales and can no longer communicate with my buyers to complete transactions. The company (GunBroker LLC) has not responded to my request for a credit to cover my listing fees, as my account was locked I cannot utilize the services they provide and continue to have my checking account charged for service I am not receiving. My username for the GunBroker LLC website is: *******_****

Your Desired Resolution:
Immediate restoration of my account and a credit for my auction listing fee(s) as I am unable to utilize the service they provide which has resulted in a financial loss.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.


This report was posted on Ripoff Report on 09/02/2013 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/GunBrokercom-LLC/Kennesaw-Georgia-30156-9108/GunBrokercom-LLC-GunBroker-wwwGunBrokercom-Account-locked-cannot-access-account-1081127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
9Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

GUNBROKER.COM - THREATENING CUSTOMERS WITH FALSE POLICE REPORTS!

AUTHOR: Vintage_1898 - ()

A relative of mine opened a GunBroker.com (GunBroker, LLC.) account to auction off/liquidate my Firearms/Ammunition after my personal account was unlawfully terminated in violation of the companies own User Agreement.
GunBroker, LLC. Emailed my relative (also terminating my relatives account) and threatened to file false reports to both Local, State, and Federal Law Enforcement Agencies against us, saying we were attempting to purchase Firearms illegally and accusing me and my relative of "Identity Theft". Oh, and if that wasn't enough the letter was signed off as   "Enjoy..."
Clearly, based on how the letter was signed off it shows this company is using intimidation tactics along with a smear campaign to try and ruin our lives.
 
Every Firearm I have ever purchased has been in accordance with both Local, State and Federal Law. I have never attempted to illegally purchase a Firearm and have always followed the law to the letter when filling out both ATF and New Jersey State Police Firearms Unit forms.
I have passed numerous background checks at the Local, State and Federal level and also international security clearances/investigations by a foreign Govt. for a sensitive position that I am not authorized to discuss further.
 
As you can see, I have no reason to "illegally" purchase Firearms and or Ammunition and have always been in good standing as a law-abiding citizen.
 
They threatened to have me charged/prosecuted and that I would no longer be allowed to posses Firearms/Ammunition as a result, they also submitted false reports to both Local, State, and Federal Law Enforcement Agencies.
It is a serious crime to submit a fictitious/false statement to Law Enforcement and punishable by imprisonment!
 
I have called my contacts at the Bureau of Alcohol, Tobacco, Firearms and Explosives (BATFE) along with contacts I have at the Federal Bureau of Investigation (FBI), Federal Trade Commission (FTC), International Traffic in Arms Regulations (ITAR), New Jersey Attorney General, Georgia Attorney General and the New Jersey State Police Firearms Investigation Unit (NJSP) to report these false/fictitious allegations being made against me and my relative by this rogue company.
I informed them that GunBroker, LLC. has allowed illegal Firearms and Explosive Devices that are regulated by the Bureau of Alcohol, Tobacco, Firearms and Explosives to be listed on the company (GunBroker.com) website in clear violation of Federal Law along with faxed print-outs of such listings.
I have also filed a fraud report with my financial institution, who will reverse all past and present charges that have been debited from my checking account.
 
I've been promised that GunBroker, LLC. and the company holdings, CEO and COO along with the Customer Service agent will be under investigation and prosecuted to the full extent of the law.
 
The person(s) employed by GunBroker, LLC. have begun to electronically stalk/harass my family and in doing so have caused one relative to experience a breakdown resulting in a near fatal heart-attack and for someone who is already physically disabled this could have resulted in a loss of life from the stress caused by GunBroker, LLC. and the person(s) employed by this company.
This intimidation has gone too far and one must ask, how can a business operate in such a disgraceful manner?

I'm presently seeking legal counsel and will take legal action against GunBroker, LLC. including the CEO, COO, Customer Service agent, and the company holdings/ventures for loss of sales, psychological/emotional distress, slander, false accusations and putting the safety of my family in danger by refusing to remove account data, which includes checking account data/names/mailing addresses/telephone numbers/email addresses/etc,. in direct violation of my right to privacy.
Regards,
Vintage_1898
Oh, and remember, "Enjoy..."
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#2 Author of original report

ADDRESSES OF STEVEN F. URVAN, KIMBERLY VERSKA, STEPHEN VERSKA AND MORE!

AUTHOR: Vintage_1898 - ()

GunBroker, LLC. (AKA "G B Holdings, Inc.") uses Equifax for their "Extended Verification",

Steven Urvan owns/operates GunBroker, LLC. The corporate counsel and corporate secretary for many of Steve Urvan's ventures is a person named Kimberly Verska.


Kimberly Verska is married to Stephen Verska. Take a guess where Stephen Verska works? Why, he's a vice president of Equifax!

Here are some addresses of property owned/leased by STEVEN F. URVAN:

 

 3939 Royal Dr NW
 Kennesaw, GA 30144
 (770) 426-0228

 

PO Box   2511                                                                                                                                                   Kennesaw, GA 30156-9108


 1690 Roberts Blvd NW
 Kennesaw, GA 30144


 4585 Runnemede Rd NW
 Atlanta, GA 30327
 (404) 531-4224


 PO Box 19137
 Atlanta, GA 31126
 (404) 531-4224

 

 

*NOTE: Most of these telephone numbers are disconnected/no longer in service. I wonder why? Maybe STEVE F. URVAN has a reason to hide fro

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#3 Author of original report

MORE EXTENSIONS FOR THE GUNBROKER PHONE NUMBER - (720)-223-0164

AUTHOR: Vintage_1898 - ()

The GunBroker telephone number is: (720)-223-0164

Here are some new extensions that I have uncovered:

3007

4000

5000

6000 

7000

2000 - "please enter your pin number followed by the pound key" 

1000 - "please hold while I transfer you to the operator" - Call is terminated without a transfer.

 

 

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#4 Author of original report

CONTACT PHONE NUMBERS AND EXTENSION FOR GUNBROKER, LLC

AUTHOR: Vintage_1898 - ()

This is a telephone number for GunBroker, LLC:   (720)-223-0164

The automated message does not list extensions or even a company directory.

However, I have found the following extensions that work! They are:

Ext. 3000

Ext. 3001

Ext. 3002

Ext. 3003

Ext. 3004

Ext. 3005

Ext. 3006

I will publish the remaining extensions in the morning, along with the home address of both the CEO and COO of GunBroker, LLC. (Steve Urvan and Donald Hall) which is publicly available online.

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#5 Author of original report

GUNBROKER HAS FRAUDULENTLY CHARGED MY CHECKING ACCOUNT!

AUTHOR: Vintage_1898 - ()

Today, I received yet another automated message from GunBroker, LLC. The message is as follows, however, it should be noted I cannot access the help desk to dispute this charge.

Dear vintage_1898,

We are processing a payment against your bank account for services rendered. This payment will show as “pending” in your GunBroker.com account until it is processed by the bank. This payment should be reflected on your account in the next 3 business days. This payment will show up on your bank account statement under the name GunBroker.com.

Amount: $ 36.67
Bank Routing Number: xxxxxxxxx (the actual number is masked for security reasons)
Account Number: xxxxxxxxxx (the actual number is masked for security reasons)
Our Reference Number: 135953

We appreciate your continued patronage of GunBroker.com.

If you have any questions about your account balance or charges, please review your statements online by going to 'For Sellers', then clicking on 'Account Status'. Alternately, go to My GunBroker > My Account > Billing Info. The Account Status page will show you month-to-date account activity and will give you a real-time account balance.

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#6 Author of original report

Why don't YOU tell the truth!

AUTHOR: Vintage_1898 - ()

You and I both know who was in the wrong, the person in the wrong was GunBroker, LLC.

1 - I never created multiple accounts.

2 - Why isn't a telephone number provided to speak with a customer service agent, or at the very least, to leave a voicemail and call-back number? You list a fax number and a P.O. Box for the LLC's address, this is very shady in my book.

3 - Why did my account become locked in the first place? This question has never been answered by anyone at GunBroker support. I simply updated my email address and my account was locked, with several high-value transactions in progress I needed to reach someone at GunBroker, LLC so that I could complete the transactions and communicate with the buyers but could not do so as my account was under review and the reason for my account being under review was never made clear to me.

4 - My account was terminated due to multiple support tickets, you run a online auction site and should have adequate customer service agents to provide support. This issue was caused by GunBroker, LLC and I expect a company that is being paid to list my items to provide adequate support and answer a customers question as to why my account was under review.

5 - You were given a chance to work things out as a professional company would, you blasted me after I did the proper thing (alerted the BBB) as to the issue and THREATENED me by holding my account hostage until I removed the BBB report. This is known as EXTORTION and is illegal, the BBB has stated that such practices are prohibited and you will be marked by the BBB for such activities.

6 - You claim I have trespassed, according to my attorney's I have not violated any law nor the GunBroker, LLC user agreement.

7 - I have several well known and prominent attorney's at my disposal and will take legal action against GunBroker, LLC. At this time, I have been advised to refrain from discussing any pending legal action with anyone who works for/employed by GunBroker, LLC.

8 - I have filed two more BBB reports as per the BBB guidelines, as these two new reports reflect the disgraceful operating procedures in which GunBroker, LLC. engages in.

 

Best Regards,

Mr. J****

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#7 UPDATE Employee

Why don't you just tell the truth...

AUTHOR: GunBroker.com - ()

The facts are that you have created multiple accounts and multiple support issues in violation of the GunBroker.com User agreement.    Your account has been PERMANENTLY and irrevocably terminated.  If you access our website again,  we will seek legal action against YOU for trespassing.  

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#8 Author of original report

EVEN MORE... - GUNBROKER HOLDS ACCOUNT HOSTAGE UNLESS BBB COMPLAINT IS REMOVED!

AUTHOR: Vintage_1898 - ()

9/2/2013 9:31:29 PM
GBSupport1012
15 support issues inside of 1 hour. Your account has been permanently terminated.

We will not entertain any additional discussion on the matter.

9/2/2013 7:31:21 PM
******* *****
I have filed a report with the Better Business Bureau's website against GunBroker LLC, please see compliant below: "Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 27321091. Correspondence regarding this complaint will be emailed to : ********@*******.*** Please print a copy of this for your records. Filed on : September 2 2013 Filed by : ******* ***** ********** ** Somers Point NJ 08244 Filed against : Gunbroker.com PO Box 2511 Kennesaw GA 30156-9108 Complaint Description: On 9/02/2013 I attempted to change my account email address. I successfully verified my new email address, however, my account was disabled/locked. On 9/02/2013 I attempted to change my account email address. I successfully verified my new email address, however, my account was disabled/locked. I have attempted to contact GunBroker LLC, the company does not provide a telephone number and has not responded to my request(s) to have my account re-activated. As a result, I have lost sales and can no longer communicate with my buyers to complete transactions. The company (GunBroker LLC) has not responded to my request for a credit to cover my listing fees, as my account was locked I cannot utilize the services they provide and continue to have my checking account charged for service I am not receiving. My username for the GunBroker LLC website is: Vintage_1898 Your Desired Resolution: Immediate restoration of my account and a credit for my auction listing fee(s) as I am unable to utilize the service they provide which has resulted in a financial loss. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded."
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#9 Author of original report

MORE - GUNBROKER HOLDS ACCOUNT HOSTAGE UNLESS BBB COMPLAINT IS REMOVED!

AUTHOR: Vintage_1898 - ()

9/2/2013 9:47:05 PM
******* *****
Actually, the user agreement makes no mention as to how many help tickets/support tickets a user can open within a set time frame. I demand access to my buyers information, the transaction took place before I was "banned" and I have every right to establish contact with the buyer to explain the situation and make good on my part. 
9/2/2013 9:37:19 PM
GBSupport1012
15 support issues inside of 1 hour gets you into the banned for life club.

Goodbye.

9/2/2013 9:35:28 PM
******* *****
I did not violate the GunBroker LLC user agreement, I have carefully reviewed the user agreement and it appears I have not violated any part of the user agreement. I demand specific information as to why my account was "permanently terminated", I have outstanding feedback as both a buyer and seller on GunBroker and have followed the user agreement to the letter. I have also followed all applicable state/federal laws while conducting commerce on GunBroker. Please, enlighten me as to why my account was terminated (permanently) as I did not "abuse" the system. Your urgent reply is required, also, all communications are being forwarded to my attorney for review and we will take appropriate legal action if deemed nessacary against GunBroker, LLC.
9/2/2013 9:24:05 PM
GBSupport1012
Your account has been terminated (permanently) in accordance with the GunBroker.com user agreement.

 

System Abuse

1. Refusal of Service and Indemnification. We reserve the right to refuse service to anyone

9/2/2013 7:31:02 PM
******* *****
I have filed a report with the Better Business Bureau's website against GunBroker LLC, please see compliant below: "Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 27321091. Correspondence regarding this complaint will be emailed to : ********@*******.*** Please print a copy of this for your records. Filed on : September 2 2013 Filed by : ******* ******** ******* ** Somers Point NJ 08244 Filed against : Gunbroker.com PO Box 2511 Kennesaw GA 30156-9108 Complaint Description: On 9/02/2013 I attempted to change my account email address. I successfully verified my new email address, however, my account was disabled/locked. On 9/02/2013 I attempted to change my account email address. I successfully verified my new email address, however, my account was disabled/locked. I have attempted to contact GunBroker LLC, the company does not provide a telephone number and has not responded to my request(s) to have my account re-activated. As a result, I have lost sales and can no longer communicate with my buyers to complete transactions. The company (GunBroker LLC) has not responded to my request for a credit to cover my listing fees, as my account was locked I cannot utilize the services they provide and continue to have my checking account charged for service I am not receiving. My username for the GunBroker LLC website is: Vintage_1898 Your Desired Resolution: Immediate restoration of my account and a credit for my auction listing fee(s) as I am unable to utilize the service they provide which has resulted in a financial loss. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded."
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#10 Author of original report

GUNBROKER HOLDS ACCOUNT HOSTAGE UNLESS BBB COMPLAINT IS REMOVED!

AUTHOR: Vintage_1898 - ()

9/2/2013 9:42:02 PM
******* *****
Let me get this straight, from a business perspective you are holding my account hostage until I retract the BBB complaint? Is that the case? I will be forwarding these correspondences to the BBB and my attorney, what you are doing is unethical and severely frowned upon by the BBB. Reinstate my account first and I will remove the complaint from the BBB database, of course, I'll still provide the BBB and my attorney with a copy all correspondences from GunBroker, LLC. I'm willing to work with you but you seem unable to accept the fact that GunBroker, LLC is in the wrong and how I have every right to file a complaint with the BBB and FTC to seek resolution and or mediation. Regards,******* ***** 
9/2/2013 9:29:24 PM
GBSupport1012
Sure, you call the BBB and retract your complaint.
9/2/2013 6:46:14 PM
******* *****
Hello, I recently changed my email address, I received the confirmation email and upon clicking the link it gave me an error message and now whenever I attempt to access my account I receive the message "Your account is under review". This is problematic as I'm trying to communicate with a buyer and now the buyer is considering backing-out of the transaction as I'm unable to communicate with them, resulting in a loss on my end. My previous email:********@*******.*** is no longer active and hence, I had to change my email address to continue using the GunBroker website, My current email is: ********@*******.*** I'm extremely disappointed in the GunBroker system, I have sold and purchased many items over the last 2+ years and have never had any outstanding balance and or negative feedback. I rely on this website to both sell and buy my firearms, ammo, parts and accessories and this error has cost me a loss in sales as my listings are no longer active and prospective buyers cannot bid/purchase and or complete transactions with me. Please reply within 24 hours of receiving this message, I should be entitled to compensation (for my listing fees) as I cannot conduct any transactions and the listing fees should be considered null and void as I am unable to utilize the website. I will be consulting with my attorney if my account is not restored and will take legal action against GunBroker LLC. Regards, Michael J**** Current Email: ********@*******.***
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