- Report: #954908
Report - Rebuttal - Arbitrate
Complaint Review: gundealersonline.com
gundealersonline.com823 rohrerstown rd lancaster, Pennsylvania United States of America
gundealersonline.com failed to give refund lancaster, Pennsylvania
*REBUTTAL Owner of company: Not Gundealersonline.com
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a notice that it was sent and they promised to send such a notice with a tracking number. They then proceeded to try and get me another one until I canceled the order on 7-3-12. John, the owner, told me that I would receive a refund in 72 hours. I am still waiting for my refund and they have been stonewalling ever since.
John then was going to mail me a check and they claim the mail lost it. I am not sure that a check was ever mailed. John claims that he is working to get me my money but I do not believe them anymore. I have even offered to pay to send me my money next day air and I do not seem to be able to get a response for them. The owner will never return my calls, reply to
e-mails, or let me know what is going with the refund. I talk to the salesman Jeff, but he cant tell what he does not known. He has tried to be helpful. It looks like they are trying to clip me for $1069.95. I have been trying to get my refund since 7-3-12 and now it is 10-14-12 and there does not seem to be an end in sight.
I had put off filing a complaint with BBB, but had to do so to try to retrieve my money. They took my money in good faith, and I expected them to return the money in the same way. BBB gives them an A rating but now it is at D- due to my complaint.
If you are smart, you will never do business with Gun Dealer Online.com.They will take your money, but there is no guaranty that you will ever get your product or your money back.
This report was posted on Ripoff Report on 10/14/2012 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/gundealersonlinecom/lancaster-Pennsylvania-17601/gundealersonlinecom-failed-to-give-refund-lancaster-Pennsylvania-954908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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