• Report: #1053075

Complaint Review: guppys aquarium

  • Submitted: Wed, May 22, 2013
  • Updated: Wed, May 22, 2013

  • Reported By: milton — australia
guppys aquarium
Internet Australia

guppys aquarium ignored countless emails brisbane Australia Internet

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I was a returning customer to guppys aquarium, I had bought from the site multiple times, then in may 2013 I bought a test kit, got delivered a few days later, and it was faulty. I tried to contact them several times over a week explaining the faulty test kit, and every e-mail I sent was ignored, until the last one I stated that I was making a claim through paypal. They replied within the hour, saying that I never contacted them, and that I am the problem and should use a more simpler test kit (I've been keeping fish for 15 years).

I replied stating I'm not the problem and they said they'll contact the manufacture and send a replacement, it had been a week with no response so I send another email, 2 days later no reply, so I contact the manufacture direct and nor them or their reps have any record of guppys aquarium ever lodging a replacement report. So today I opened a paypal claim. I will never deal through guppys aquarium again, they are gutless and dishonest. Now it makes sense as to why they don't have a contact phone number, only email

This report was posted on Ripoff Report on 05/22/2013 04:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/guppys-aquarium/internet/guppys-aquarium-ignored-countless-emails-brisbane-Australia-Internet-1053075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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