- Report: #1052568
Report - Rebuttal - Arbitrate
Complaint Review: guthy renker
guthy renkerDes Moines, Iowa USA
guthy renker DO NOT ORDER WEN PRODUCTS Des Moines Iowa
*Author of original report: Possible remedy
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Guthy Renker/WEN Hair products is a big mistake to order from! I was solicited by Wen and talked extensively to the agent about NOT wanting auto ship and he assured me he would only charge me the one time trial supply for one month w/money back guarantee. But within a month I recevd notice that I would be charged $104.77 for a shipment that was on its way, I called immediately and spoke to another agent. She had a completely different 'tone' & was trying to tell me that I ordered an auto shipment each month .. and she advised me to refuse the product when it arrived. Thats exactly what I did. Now they state that they never received the returned product and are continuing to charge me. Its a bunch of BS and a scam!
This report was posted on Ripoff Report on 05/21/2013 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/guthy-renker/Des-Moines-Iowa-50336/guthy-renker-DO-NOT-ORDER-WEN-PRODUCTS-Des-Moines-Iowa-1052568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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