• Report: #1073283

Complaint Review: Gutter Shutter

  • Submitted: Mon, August 05, 2013
  • Updated: Thu, April 03, 2014

  • Reported By: West Sider — Cincinnati Ohio
Gutter Shutter
862 E. Crescentville Rd., Cincinnati Cincinnati, Ohio USA

Gutter Shutter Queen City Gutters High pressure sales, no support after sale Cincinnati Ohio

*Author of original report: Read closer

*UPDATE Employee: Only on the internet

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 We needed new gutters installed on our house. Since our house is surrounded by trees (with Helicopters), we were looking at the many systems that prevent debris from entering the gutters.

We had gotten several bids, but I did not really like any of the "screens" that many companies offered.

Enter Gutter Shutter. The salesman shows up and gives us a "complimentary" gutter assesment, judging on a scale of 1-10 (10 being the worst). Well guess what ours rated? Our existing gutters were nowhere near as bad as he made them out to be, but they did need replaced nonetheless.

So now the sales pitch begins. This salesman gave me an "initial" quote of $6000.00! I said absolutely not and thanked him for his time. He then showed me their product and I was indeed impressed with the quality. He actually jumped up and down on a sample section of gutter that he brought along, and it never once buckled under his weight. He then goes on to tell me they offer a lifetime "never clog" warranty, and if they do clog, they will come out and clean the gutters. I told him that I liked the product, but there was no way I would pay $6000.00 for 135' of gutters.

Now he starts to negotiate down, $4000, $3000, and finally $2500, but only if I act now and sign on the dotted line, today only! That should have been my first clue, but I really did like the product, so I reluctantly agreed to $2500. Still way overpriced for only 135' of gutters, but never having to get up there and cleaning out those helicopters twice a year seemed great. (The Actual sales pitch was way more dramactic and pushier than I described here, and if you search BBB, you will see many complaints about this alone!).

So the next week the new gutters are installed and they looked very nice on the house. All the downspouts have removable baskets that catch debris that does get into the gutter, but wont allow it to clog your drains. This is a nice feature I forgot to mention before.

The helicpoters fell from all the silver maples in my yard and for once, my gutters were not clogged!

But all the troubles began during our first winter with these gutters. When the snow on the roof melts, it instantly freezes once it hits the cold aluminum hood on the gutters. Repeat this process day after day, and now you have huge ice dams! That first winter, I had ice dams that were at least 6" tall on top of the gutter and well up on to the shingles. I called Gutter Shutter and they finally sent a guy out to look at it. He blames it on my insulation in the attic, which he never looked at! And offers no other help.

The next spring, I added 6-8" of blown in insulation, hoping it would help. The next winter, Same issue. Once again I call Gutter Shutter and speak with the manager, and once again, he offers no solution.

So now I am looking at seeing if I can remove the hood from these overpriced gutters, because I would rather clean out leaves and helicopters than have ice dams, or be out there in the middle of winter on a ladder breaking ice off the gutters as I had to do the first year!

If you live somewhere that has cold, snowy winters, Please do yourself a favor and do not get these gutters. They would be great in warmer climates, providing you never need service after the sale!!!! I have convinced several people I know who were considering these to get something else.

This report was posted on Ripoff Report on 08/05/2013 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gutter-Shutter/Cincinnati-Ohio-45248/Gutter-Shutter-Queen-City-Gutters-High-pressure-sales-no-support-after-sale-Cincinnati-O-1073283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

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AUTHOR: West Sider - ()

 BS Sarah! Read more carefully, It was written by someone from Cincinnati, Oh--ME!

You must be a paid spokesperson for the Gutter Shutter. Their tactics are horrible. No, you should not get a better price if you "ACT NOW!" "Today only!" That is total BS and should have been my first RED FLAG!

After this very snowy winter here in CINCINNATI, I will be ripping off the hoods on these gutters. Once again, I had to deal with ice damns. I hold my position on these things and encourage others to shop elsewhere!

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#2 UPDATE Employee

Only on the internet

AUTHOR: Sarah - ()

Ok I understand that people turn to the internet for advice on companies. Please understand with a company as big as the Gutter Shutter Company, there are going to be situations that arise to where we cant satisfy certain  customer. If anyone has read this entire article you would see that someone in Arizona posted this and I have no clue the last time they received snow or ice. Queen City Gutter Systems is located in Cincinnati Ohio. Gutter Shutter gives a 17 point inspection not a 10. Gutter Shutter also will give you a price guaranteed for an entire year. If you decide to give Gutter Shutter your business the day they are there, of course your going to save money! It prevents The company from coming back multiple times to earn your business when they could be seeing people that are serious about purchasing. When a company make multiple trips back to see the same customer, they miss out on seeing new prospects, therefore losing money. If your going to do research on a company via internet blogs, please be aware that you may not be making the wrong decision by believing what your reading.

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