- Report: #1156617
Report - Rebuttal - Arbitrate
Complaint Review: GVO
GVO6701 Guada Coma Dr Schertz, Texas USA
GVO / Joel Therien / PureLeverage Buyer Beware - Dishonest Refund Policy Schertz Texas
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I bought the company products on May 26 however after checking it for a few days (blog set up), realized that it was not what I had expected.
I requested a refund on June 5 for all products purchased and received an initial email stating:
Please be kindly advised that your GVO account "xxxxxxx" has now been cancelled per your request, and all the requested payments were successfully refunded. Please allow 3-5 business days for your refund to be deposited into your bank account.
One day later I received another email stating:
All payments have been refunded except for the $497 given that service is downloadable and hence nonrefundable.
While I looked at the site and primarily the blog, I did not access nor download the Masters online product. I requested that the company check their logs in this regard. I have copied the content of the email to the Billing Manger in response to his email on June 6 stating that the disputed amount of $495 would not be refunded:
If you check your system logs you will find that I did not download any files from the site.
Since I have no access to the site, in this email you are telling me that I have paid for a product that I do not have nor have access to and I will not be obtaining a refund.
In addition, your returns policy page (http://www.pureleverage.com/legal/returns_policy.php) does not state that there is no refund for the product.
I must say that I do not think that this is ethical and as such I believe that you should review this decision.
I have no access to the disputed product since the account was closed as per email from the company on June 5:
Thank you for contacting GVO Support Team.
Please be kindly advised that your GVO account "xxxx" has now been cancelled per your request, and all the requested payments were successfully refunded.
Please allow 3-5 business days for your refund to be deposited into your bank account.
We highly appreciate the time you took to try out our products, and we are sorry to see you leaving.
We hope you will consider our services for your future needs.
GVO support team
In the email pasted above which was sent on June 5, it was stated that all requested payments were successfully refunded. I asked for a refund of the following amounts:
From the initial email on June 5, it was clear to me that my money would be refunded, hence it was a surprise to receive an email from the Billing Manger that I would not be refunded all the money as previously indicated.
On checking the company policy, I queried the non-refunding of the amount especially as I had not downloaded the product. The he return policy for gogvo (gogvo.com/legal/refund_policy.php) states:
You'll absolutely love our products and services. However, you're fully protected by a 100% money-back return policy. Here's how it works... If for some reason you're dissatisfied at any time during the first 30 days after purchase, simply return all products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You'll get your money back. That's a firm promise and commitment.
The disputed amount is for a digital product. According to the above statement, on asking for a refund, the company has made a promise and commitment that I will get my money back.
Sadly this seems not to be the case here.
So Buyer Beware, this company's refund policy is not what they have stated it to be.
This report was posted on Ripoff Report on 06/22/2014 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/GVO/Schertz-Texas-78154/GVO-Joel-Therien-PureLeverage-Buyer-Beware-Dishonest-Refund-Policy-Schertz-Texas-1156617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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