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Report: #1334511

Complaint Review: GXI Outdoor Power - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dan — Melbourne Florida USA
  • Author Confirmed What's this?
  • Why?
  • GXI Outdoor Power Nationwide USA

GXI Outdoor Power Purchased a new 62" commercial mower that is complete junk. Company will not offer a refund Clayton North Carolina

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I purchased a 62" commercial mower in April of this year. It has broken down four times inside of 31 hours of use, and has spent a combined total of over four months in the repair shop. The big issue it's having right now is shredding drive belts. It has gone through two belts in under five hours of use. It is currently in the repair shop (and has been there for a month and a half now). The mechanic told me the mower also has a problem with the hydrostatic drive system. GXI refuses to awknowledge any problems with their machine, and instead has opted to blame mechanical issues on me and the mechanic. I spent around $4600.00 on this unit, and it has had nothing but problems. It has been at the repair shop more than it has been in my possession. The multiple people that I've spoken to at GXI are less than helpful, rude, and not capable of returning phone calls. Every time I've asked to speak to someone in management, I'm given an excuse about how they're "currently unavailble, but they will call you back"; This of course never happens. No names or contact information is ever provided. Multiple times, I have requested a refund via email, and verbally over the phone; I'm starting to wonder if anyone at that company knows what a refund is?. Not sure if all of GXI's products are garbage, but mine certainly is. All I want is my money back.

This report was posted on Ripoff Report on 10/22/2016 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gxi-outdoor-power/nationwide/gxi-outdoor-power-purchased-a-new-62-commercial-mower-that-is-complete-junk-company-wil-1334511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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