Never, never, never buy from Haband again! Ordered some goods, value $50, order came too late but more importantly the box came split open on two sides, top was open and box was crushed and both USPS and DHL noted they had received it damaged. Open the box, no packing to protect anything including the goods from moving around. One item broken, no packing list included so I was not sure order was complete but found two of the four shirts missing. Contacted Haband, they ask me to return the goods in the original box.
This is where the fun starts. Went to the post office and was told there was no way they would accept the original box, sides split open, box crushed and it was determined that the cause was improper packing by Haband. They never used any! I told USPS they are exactly right, this stuff bounced around damaging the box.
I contacted Haband via e-mail and then later letter form and told them the box could not be used. I made it clear that since it was there irresponsible packaging that caused the problem, they need to arrange to have the goods picked up for return and I would be contacting my charge card company of this issue. Haband sent a return label, I again e-mailed them and told them they cannot use the same box. Post office will not accept it! So after many e-mails and correspondance (and I would love to be a fly at one of their "cost" meetings) they have probably spent $100 for a $50 order but I guess they think this is not only good business but cost effective!
Wow. I then get a call today from their customer service department (no phone number shows on my phone, great way to do business, if I have to call this lady I am out of luck!) and am told this, "take the goods and place them in a shopping bag and put it in a trash bag and take it to the post office with the label!"
I laughed, then decided to do just that and the lady at the post office said to me "you must be kidding!" We cannot accept goods in a trash bag, what is wrong with these people. She suggested I speak with the postmaster.
I did and his "look" could kill. He said there is no way that packaging is acceptable to transport anything in. There is no protection and certainly a shipper whether it be USPS would not take responsibility. I told him he is absolutelyl correct and this company should be ashamed of themselves!
I have advised Haband of my findings and told them mind set of Haband in handing product, let alone the waste of time and the cost effect is inexcuseable but, the fact that they ask a customer to use a carton that due to their improper packaging was not fit to support the goods, result got lost and damaged but then asks a customer to use a trash bag and take it to the post office, I told them it was time to share this with the Attorney Generals Office of the State of Georgia! And I intend to do just that.
Customer service, not sure Haband knows what it is; proper packing of goods, I feel sorry for people like USPS and UPS if they accept shipments like this. Common sense. No one at Haband knows what that is. They truly should be ashamed of themselves! This will be a fine story to share!
Churchville, New York