half.com Inc. half.ebay.com no refund, shady business practices, Internet

So, initially ive always had a pleasant experience with half.com. Unfortunately that all changed recently. Im a very patient person I might add. I purchased a textbook for one of my classes a couple days before the class started, on Oct. 30th, the class started nov. 5th or something. So anyways, after a week i didn't hear anything from the seller about shipping and the site said items must be shipped in 24 hours. I tried to contact the seller with no success, i still have not heard from them to this day. (a month later). I have contacted, or i should say attempted to contact, the customer service department for half.com with no success. The have not responded to one of my emails. my initial email was a week after my order, it has now been about 4 weeks since my first initial contact with them.

Their website states that it may take 24-48 hours for a customer service rep to return your email. Yeah, that's a complete joke. I don't even think they have a customer service department. I've been requesting a refund because the seller will not answer me and i need my money back because i can not afford to pay for another textbook on top of the one that I paid for and never received. NOt to mention that my classes have already started and I am now in jeopardy of failing my classes because i don't have the textbook or my refund!! I am so completely and utterly frustrated, and disgusted that they are allowed to do business with consumers this way. How can you have a business and just not answer customers who have issues?? That is so unethical it's not even funny. Not to mention on the BBB they are not accredited and as it stands, they have a D- as a rating. And better your a** i reported them to the FTC and BBB. I wish they would be shut down!!